CallMiner vs Creovai: Which Is Better for Your Team in 2026?
CallMiner and Creovai are both used for conversation intelligence. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose CallMiner if…
- Large enterprise contact centers (500+ agents) in financial services, collections, healthcare, and insurance needing 100% call QA coverage
- Regulated-industry buyers requiring HITRUST, PCI DSS, SOC 2, and ISO 27001 certifications before procurement
- Organizations consolidating post-call analytics, real-time agent guidance, and virtual agent automation on one platform
Choose Creovai if…
- Mid-market contact centers in financial services or insurance needing automated QA plus real-time agent guidance on a single platform
- Operations leaders who want consumption-based pricing without locking every agent seat into a monthly license
- Teams already evaluating or using Capacity's support automation suite who want to add conversation intelligence
CallMiner vs Creovai: feature comparison
| Feature | CallMiner | Creovai |
|---|---|---|
| At a glance | ||
| Category | Conversation intelligence | Conversation intelligence |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Hybrid | Cloud |
| Channels | Voice, SMS, Email, Web chat | Voice, Web chat, Email, SMS |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | — | 4.3/5 (200 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | No |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | No |
| Compliance | ||
| SOC 2 Type II | Yes | No |
| HIPAA | Yes | No |
| PCI DSS | Yes | No |
| GDPR | No | No |
CallMiner vs Creovai: frequently asked questions
- What is the difference between CallMiner and Creovai?
- CallMiner is the most battle-tested conversation intelligence platform — 550+ customers, HITRUST/SOC 2/PCI/ISO 27001 certified, Forrester Wave Leader 2025, plus virtual agents via VOCALLS acquisition. By contrast, Creovai (formerly Tethr + Awaken Intelligence) pairs post-call conversation intelligence with real-time agent assist — now a division of Capacity following October 2025 acquisition.
- How much do CallMiner and Creovai cost?
- Both CallMiner and Creovai use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.