Convin vs Medallia: Which Is Better for Your Team in 2026?
Convin and Medallia are both used for conversation intelligence. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Convin if…
- India and APAC contact centers using Ameyo, Exotel, or Ozonetel telephony stacks needing automated QA at scale
- BFSI, e-commerce, edtech, and collections teams in South and Southeast Asia requiring multilingual conversation intelligence across Indic languages
- Mid-market contact centers of 50–2,000 agents seeking 100% call QA without enterprise pricing complexity of US vendors like Observe.AI or Gong
Choose Medallia if…
- Large enterprise brands (Fortune 1000) needing a unified XM platform that combines post-call speech analytics, NPS/CSAT surveys, and agent coaching signals in one data model
- Government and regulated-industry buyers (healthcare, financial services, public sector) requiring FedRAMP High, HIPAA, PCI DSS, and HITRUST simultaneously
- Organizations already running Medallia for CX surveys who want to extend the same platform into contact center conversation analytics without a separate vendor
Convin vs Medallia: feature comparison
| Feature | Convin | Medallia |
|---|---|---|
| At a glance | ||
| Category | Conversation intelligence | Conversation intelligence |
| Best fit | Mid market, Enterprise | Enterprise |
| Deployment | Cloud | Cloud, Private cloud |
| Channels | Voice, Web chat, Email | Voice, SMS, Email, Web chat, Social DMs |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | 4.9/5 (232 Capterra) | 4.5/5 (591 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | No | No |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | No | No |
| Compliance | ||
| SOC 2 Type II | No | Yes |
| HIPAA | No | Yes |
| PCI DSS | No | Yes |
| GDPR | No | Yes |
Convin vs Medallia: frequently asked questions
- What is the difference between Convin and Medallia?
- Convin is India's leading conversation intelligence platform — 100% automated QA, real-time agent assist, and a proprietary LLM covering 35+ languages including 23 Indic ones. By contrast, Medallia is the enterprise XM incumbent — Gartner MQ Leader, FedRAMP High, 2,000+ global brands. Contact center play is post-call analytics and QM, not autonomous agents.
- How much do Convin and Medallia cost?
- Both Convin and Medallia use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.