Conversation Intelligence

Medallia

Enterprise XM platform with AI speech analytics, conversational intelligence, and contact center quality management

medallia.com Verified April 2026 San Francisco, US Founded 2001 pe owned

Pricing

Contact sales for pricing

Experience Data Record (EDR) pricing model — annual tiers based on interaction volume, not per-seat. Includes all analytics, unlimited users, and security features under one price. No public pricing; contact sales for quotes.

Custom enterprise

Capabilities

Capability	Medallia
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✗
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✗
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001 BAA Available FedRAMP High

Data residency: US, EU

Source 1 Source 2 Source 3 Source 4

Integrations

CRM

salesforcemsdynamics

Helpdesk

salesforce service cloudservicenowzendesk

Telephony

amazon connectringcentral

Other

Genesys Cloud CXWorkdayAdobe Experience CloudSAPMedallia Xchange (marketplace)

API documented View integrations marketplace →

Reviews & Recognition

4.5 /5 (591 reviews)

Analyst Recognition

Gartner Gartner Magic Quadrant for Voice of the Customer Platforms (2026) leader →
Gartner Gartner Magic Quadrant for Voice of the Customer Platforms (2025) leader →
Forrester The Forrester Wave: Customer Feedback Management Solutions, Q4 2024 (2024) leader →
Forrester The Forrester Wave: Text Mining and Analytics Platforms, Q2 2024 (2024) leader →

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