Dialpad Support vs Five9: Which Is Better for Your Team in 2026?
Dialpad Support and Five9 are both used for ccaas platforms. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Dialpad Support if…
- SMB and mid-market support teams (50–500 agents) that want AI transcription and coaching out of the box
- Companies already on Google Workspace or Microsoft 365 that want a UCaaS + CCaaS bundle
- Teams that need HIPAA-compliant voice with a BAA — healthcare-adjacent SaaS and digital health
Choose Five9 if…
- Mid-market and enterprise contact centers (50+ agents) needing a proven omnichannel platform
- Healthcare and financial services orgs requiring HIPAA BAA and PCI DSS Level 1 compliance
- Teams migrating from on-premise systems (Avaya, Cisco) who need a structured cloud migration path
Dialpad Support vs Five9: feature comparison
| Feature | Dialpad Support | Five9 |
|---|---|---|
| At a glance | ||
| Category | CCaaS platform | CCaaS platform |
| Best fit | Smb, Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Web chat | Voice, SMS, Email, Web chat, WhatsApp, Social DMs |
| Pricing & ratings | ||
| Starting price | From $80/user/mo | From $119/user/mo |
| Free trial | 14 days | No |
| User rating | 4.4/5 (627 G2 reviews) | 4.1/5 (584 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Dialpad Support vs Five9: frequently asked questions
- What is the difference between Dialpad Support and Five9?
- Dialpad baked AI in via its TalkIQ acquisition — real-time transcription and agent assist that rivals bolt on. Best fit for SMB and mid-market teams wanting calls, AI, and coaching under one roof. By contrast, Mature, publicly traded CCaaS for mid-market and enterprise contact centers — proven omnichannel routing, workforce management, and AI agents in one cloud stack.
- Is Dialpad Support or Five9 cheaper?
- Dialpad Support starts at $80/user/mo and Five9 starts at $119/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.