8x8 Work vs Dialpad Support: Which Is Better for Your Team in 2026?
8x8 Work and Dialpad Support are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose 8x8 Work if…
- Mid-market companies needing a bundled UCaaS + light CCaaS stack without separate vendors
- Organizations in healthcare or financial services needing HIPAA and PCI DSS compliance out of the box
- Teams heavy on Salesforce, Zendesk, or ServiceNow who want deep CTI integration
Choose Dialpad Support if…
- SMB and mid-market support teams (50–500 agents) that want AI transcription and coaching out of the box
- Companies already on Google Workspace or Microsoft 365 that want a UCaaS + CCaaS bundle
- Teams that need HIPAA-compliant voice with a BAA — healthcare-adjacent SaaS and digital health
8x8 Work vs Dialpad Support: feature comparison
| Feature | 8x8 Work | Dialpad Support |
|---|---|---|
| At a glance | ||
| Category | Unified communications | CCaaS platform |
| Best fit | Smb, Mid market, Enterprise | Smb, Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat, Video | Voice, SMS, Web chat |
| Pricing & ratings | ||
| Starting price | From $24/user/mo | From $80/user/mo |
| Free trial | 30 days | 14 days |
| User rating | 4.2/5 (1207 G2 reviews) | 4.4/5 (627 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | No | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
8x8 Work vs Dialpad Support: frequently asked questions
- What is the difference between 8x8 Work and Dialpad Support?
- Mature UCaaS for mid-market firms wanting bundled voice, video, and messaging with strong compliance. Best for teams not already on Microsoft 365 or Google Workspace. By contrast, Dialpad baked AI in via its TalkIQ acquisition — real-time transcription and agent assist that rivals bolt on. Best fit for SMB and mid-market teams wanting calls, AI, and coaching under one roof.
- Is 8x8 Work or Dialpad Support cheaper?
- 8x8 Work starts at $24/user/mo and Dialpad Support starts at $80/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.