Hyro vs PolyAI: Which Is Better for Your Team in 2026?
Hyro and PolyAI are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Hyro if…
- Mid-to-large US health systems (1,000+ beds or multi-site networks) running Epic EHR who want to automate scheduling, prescription refills, and FAQ deflection without replacing their CCaaS
- Healthcare CIOs evaluating AI automation who need HIPAA BAA, HITRUST, and SOC 2 Type II from day one — Hyro's compliance posture is pre-built for hospital procurement
- Contact center leaders at health systems handling 100,000+ monthly calls who need to reduce agent handle time on Tier-1 patient access tasks
Choose PolyAI if…
- Global enterprises with contact centers handling 500K+ calls/year in multiple languages
- Hospitality, healthcare, and financial services teams needing omnichannel AI with compliance coverage
- Organizations where per-interaction ROI justification is more important than low entry cost
Hyro vs PolyAI: feature comparison
| Feature | Hyro | PolyAI |
|---|---|---|
| At a glance | ||
| Category | Vertical AI agent | AI voice agent platform |
| Best fit | Mid market, Enterprise | Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Web chat | Voice, Web chat, SMS |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | 4.9/5 (G2) | 5/5 (4 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | No | No |
| Conversation intelligence | Yes | Yes |
| Automated QA | No | No |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
Hyro vs PolyAI: frequently asked questions
- What is the difference between Hyro and PolyAI?
- Healthcare's most-deployed AI agent platform: 50+ health system customers, 50M patient conversations handled, 85% call deflection. Deeply integrated with Epic; HITRUST and SOC 2 Type II certified. By contrast, Cambridge-founded enterprise voice AI platform. Handles millions of calls for Marriott, PG&E, and UniCredit. Enterprise-only — no self-serve, contracts start at $150K+.
- How much do Hyro and PolyAI cost?
- Both Hyro and PolyAI use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.