AI Voice Agent Platform
P
PolyAI
Enterprise voice AI platform — 45 languages, 2,000+ live deployments, 391% average ROI per Forrester study
Cambridge-founded enterprise voice AI platform. Handles millions of calls for Marriott, PG&E, and UniCredit. Enterprise-only — no self-serve, contracts start at $150K+.
Pricing
Contact sales for pricing
Custom enterprise pricing only; no publicly listed rates. Ongoing usage billed per-minute, bundled into enterprise contract. No self-serve access. Third-party estimates put annual contracts at $150K+. Contact sales for quote.
Custom enterprise Per minute
Capabilities
| Capability | PolyAI |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Median voice latency: 780ms source
Compliance & Security
Integrations
CRM
salesforce
Helpdesk
zendeskservicenow
Telephony
twilioamazon connectringcentraldialpad
Other
Genesys Cloud CXNICE CXoneFive9AvayaCiscoEpic (healthcare)Cerner (healthcare)Amadeus HospitalityBandwidth
API documented
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Conversational AI Platforms (2025) niche →
Alternatives to PolyAI
Frequently asked questions about PolyAI
- What is PolyAI?
- Cambridge-founded enterprise voice AI platform. Handles millions of calls for Marriott, PG&E, and UniCredit. Enterprise-only — no self-serve, contracts start at $150K+.
- How much does PolyAI cost?
- PolyAI does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; no publicly listed rates. Ongoing usage billed per-minute, bundled into enterprise contract. No self-serve access. Third-party estimates put annual contracts at $150K+. Contact sales for quote.
- What security and compliance certifications does PolyAI have?
- PolyAI is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does PolyAI support?
- PolyAI supports voice, web chat, and SMS.
- What are the top alternatives to PolyAI?
- Alternatives to PolyAI include Cognigy, Kore Ai, Vapi, Retell, and Genesys Cloud Cx. See the alternatives section above for full profiles of each.