AI Voice Agent Platform
P
PolyAI
Enterprise voice AI platform — 45 languages, 2,000+ live deployments, 391% average ROI per Forrester study
Pricing
Contact sales for pricing
Custom enterprise pricing only; no publicly listed rates. Ongoing usage billed per-minute, bundled into enterprise contract. No self-serve access. Third-party estimates put annual contracts at $150K+. Contact sales for quote.
Custom enterprise Per minute
Capabilities
| Capability | PolyAI |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Median voice latency: 780ms source
Compliance & Security
Integrations
CRM
salesforce
Helpdesk
zendeskservicenow
Telephony
twilioamazon connectringcentraldialpad
Other
Genesys Cloud CXNICE CXoneFive9AvayaCiscoEpic (healthcare)Cerner (healthcare)Amadeus HospitalityBandwidth
API documented
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Conversational AI Platforms (2025) niche →