Luma Health vs PolyAI: Which Is Better for Your Team in 2026?
Luma Health and PolyAI are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose Luma Health if…
- Ambulatory clinics and specialty groups wanting to cut no-shows without adding staff
- Health systems needing bidirectional Epic or Cerner integration for scheduling automation
- Enterprise providers seeking a single platform for access, intake, payments, and engagement
Choose PolyAI if…
- Global enterprises with contact centers handling 500K+ calls/year in multiple languages
- Hospitality, healthcare, and financial services teams needing omnichannel AI with compliance coverage
- Organizations where per-interaction ROI justification is more important than low entry cost
Luma Health vs PolyAI: feature comparison
| Feature | Luma Health | PolyAI |
|---|---|---|
| At a glance | ||
| Category | Vertical AI agent | AI voice agent platform |
| Best fit | Mid market, Enterprise | Enterprise |
| Deployment | Cloud | Cloud |
| Channels | SMS, Voice, Web chat, Email | Voice, Web chat, SMS |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | 4.8/5 (84 G2 reviews) | 5/5 (4 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | No | No |
| Conversation intelligence | No | Yes |
| Automated QA | No | No |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | No | Yes |
| GDPR | Yes | Yes |
Luma Health vs PolyAI: frequently asked questions
- What is the difference between Luma Health and PolyAI?
- Luma Health is the go-to operational AI platform for ambulatory and specialty health systems wanting to automate scheduling, referrals, and patient outreach end-to-end. By contrast, Cambridge-founded enterprise voice AI platform. Handles millions of calls for Marriott, PG&E, and UniCredit. Enterprise-only — no self-serve, contracts start at $150K+.
- How much do Luma Health and PolyAI cost?
- Both Luma Health and PolyAI use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.