CCaaS Platform
A
Aircall
Cloud phone system with 100+ CRM integrations, AI summaries, and quick setup for sales and support teams.
Aircall is a quick-to-deploy cloud phone system that wins on integration breadth (100+ apps) and ease of use, though billing disputes and call-quality issues surface consistently in reviews.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$30 /user/month
Essentials $30/user/mo (annual) or $40/mo billed monthly. Professional $50/user/mo (annual) or $70/mo. Custom plan requires 25+ seats. Minimum 3 seats on all plans.
7-day trial
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Aircall |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✗ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotPipedriveZoho CRMMicrosoft Dynamics
Helpdesk
ZendeskIntercomHelp ScoutFreshdeskDixa
Other
SlackShopifyZapierGongSalesloft
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Aircall
Frequently asked questions about Aircall
- What is Aircall?
- Aircall is a quick-to-deploy cloud phone system that wins on integration breadth (100+ apps) and ease of use, though billing disputes and call-quality issues surface consistently in reviews.
- How much does Aircall cost?
- Aircall starts at $30/user/month. Essentials $30/user/mo (annual) or $40/mo billed monthly. Professional $50/user/mo (annual) or $70/mo. Custom plan requires 25+ seats. Minimum 3 seats on all plans. (pricing verified April 2026).
- What security and compliance certifications does Aircall have?
- Aircall is compliant with SOC 2 Type II, HIPAA, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Aircall support?
- Aircall supports voice, SMS, and WhatsApp.
- What are the top alternatives to Aircall?
- Alternatives to Aircall include Dialpad Support, Cloudtalk, Justcall, Ringcentral Contact Center, and Talkdesk. See the alternatives section above for full profiles of each.