CCaaS Platform
AB
Ameyo by Exotel
Omnichannel cloud contact center for mid-market and enterprise teams across APAC and MEA.
Ameyo is Exotel's contact center product, strong in India, Southeast Asia, and MEA. Solid omnichannel feature set; less known outside its home markets.
Pricing
Contact sales for pricing
Three tiers: XPrime (from ~$70/mo), XPro (from ~$100/mo), XTRM (custom/enterprise). Slab-based pricing — costs scale with license count. Quote required; no free trial published. Ameyo on-premise pricing separate.
Per user/month Custom enterprise
Capabilities
| Capability | Ameyo by Exotel |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceZoho CRMHubSpotLeadSquaredPipedriveVtiger
Helpdesk
ZendeskFreshdesk
Other
Yellow.aiWhatsApp Business APIKnowmaxWebEngage
API documented
Reviews & Recognition
Alternatives to Ameyo by Exotel
Frequently asked questions about Ameyo by Exotel
- What is Ameyo by Exotel?
- Ameyo is Exotel's contact center product, strong in India, Southeast Asia, and MEA. Solid omnichannel feature set; less known outside its home markets.
- How much does Ameyo by Exotel cost?
- Ameyo by Exotel does not publish standard per-seat pricing — plans require a custom quote. Three tiers: XPrime (from ~$70/mo), XPro (from ~$100/mo), XTRM (custom/enterprise). Slab-based pricing — costs scale with license count. Quote required; no free trial published. Ameyo on-premise pricing separate.
- What security and compliance certifications does Ameyo by Exotel have?
- Ameyo by Exotel is compliant with ISO 27001.
- What channels does Ameyo by Exotel support?
- Ameyo by Exotel supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to Ameyo by Exotel?
- Alternatives to Ameyo by Exotel include Five9, Genesys Cloud Cx, Freshdesk Contact Center, Bright Pattern, and Call Center Studio. See the alternatives section above for full profiles of each.