CCaaS Platform
FC
Freshdesk Contact Center
Cloud contact center for voice, AI, and every channel — built for teams that run on Freshworks.
The voice layer inside the Freshworks ecosystem. Solid for SMB/mid-market teams on Freshdesk, with Freddy AI adding transcription and agent-assist. Outside that stack, a harder sell.
Pricing
$0 /user/month
Free tier at $0/agent/month + pay-per-minute. Growth $15/agent/month (2,000 min/acct included). Pro $39/agent/month (3,000 min). Enterprise $69/agent/month (5,000 min). All plans billed annually; per-minute overage rates apply. 21-day free trial.
Free tier
21-day trial
Per user/month Per minute Usage-based
View pricing page →
Verified April 2026
Capabilities
| Capability | Freshdesk Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU, AU
Integrations
CRM
salesforcehubspotzohofreshsales
Helpdesk
freshdeskzendesk
Other
SlackShopifyFreshserviceFreshmarketer
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Freshdesk Contact Center
Frequently asked questions about Freshdesk Contact Center
- What is Freshdesk Contact Center?
- The voice layer inside the Freshworks ecosystem. Solid for SMB/mid-market teams on Freshdesk, with Freddy AI adding transcription and agent-assist. Outside that stack, a harder sell.
- How much does Freshdesk Contact Center cost?
- Freshdesk Contact Center starts at $0/user/month. Free tier at $0/agent/month + pay-per-minute. Growth $15/agent/month (2,000 min/acct included). Pro $39/agent/month (3,000 min). Enterprise $69/agent/month (5,000 min). All plans billed annually; per-minute overage rates apply. 21-day free trial. (pricing verified April 2026).
- What security and compliance certifications does Freshdesk Contact Center have?
- Freshdesk Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Freshdesk Contact Center support?
- Freshdesk Contact Center supports voice, SMS, email, web chat, and WhatsApp.
- What are the top alternatives to Freshdesk Contact Center?
- Alternatives to Freshdesk Contact Center include Dialpad Support, Cloudtalk, Justcall, Talkdesk, and Salesforce Service Cloud. See the alternatives section above for full profiles of each.