CCaaS Platform

Freshdesk Contact Center

Cloud contact center for voice, AI, and every channel — built for teams that run on Freshworks.

freshworks.com Verified April 2026 San Mateo, US Founded 2010 public

Pricing

$0 /user/month

Free tier at $0/agent/month + pay-per-minute. Growth $15/agent/month (2,000 min/acct included). Pro $39/agent/month (3,000 min). Enterprise $69/agent/month (5,000 min). All plans billed annually; per-minute overage rates apply. 21-day free trial.

Free tier 21-day trial Per user/month Per minute Usage-based

View pricing page → Verified April 2026

Capabilities

Capability	Freshdesk Contact Center
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✗
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗