CCaaS Platform
CC
Call Center Studio
Cloud-native contact center platform for omnichannel customer operations
Pricing
Contact sales for pricing
Four tiers: Basic (chat), Essential (voice), Comprehensive (multi-channel), AI Navigator (AI add-ons). Pay-as-you-go per-agent per-month model; no public pricing — quotes required. Free trial available on request.
Per user/month Usage-based
Capabilities
| Capability | Call Center Studio |
|---|---|
| Transcription | ✓ |
| Summarization | — |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotZohoMicrosoft DynamicsSAP CRMPipedriveServiceNow
Helpdesk
ZendeskFreshdeskServiceNowZoho Desk
Telephony
CiscoAvayaYealinkAudiocodes
AI Models
Dialogflow
Other
Power BIGoogle Data StudioWhatsApp Business APIFacebook MessengerTelegram
API documented