Customer Service Platform
C
Creatio
No-code agentic CRM and workflow platform with AI at its core
Pricing
$25 /user/month
Three tiers: Growth $25/user/mo, Enterprise $55/user/mo, Unlimited $85/user/mo. Service module adds $15/user/mo. Minimum annual spend ~$10,000. AI token packs extra.
14-day trial
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Creatio |
|---|---|
| Transcription | — |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365HubSpot
Helpdesk
Zendesk
Telephony
CiscoAvayaGenesysZoom PhoneAmazon ConnectFive9NICEDialpad
AI Models
OpenAI GPT 4Google GeminiAzure OpenAI
Other
Microsoft 365Google WorkspaceZapierDocuSignShopify
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for B2B Marketing Automation Platforms (2025) leader →
- Gartner Magic Quadrant for Sales Force Automation Platforms (2025) visionary →
- Forrester The Forrester Wave: Customer Relationship Management Software, Q1 2025 (2025) strong performer →
- Forrester The Forrester Wave: CRM Software For Financial Services, Q1 2025 (2025) strong performer →