Customer Service Platform
C
Creatio
No-code agentic CRM and workflow platform with AI at its core
Creatio is a no-code CRM and workflow platform that competes on composability; best for orgs that want deep BPM + CRM without custom dev.
Pricing
$25 /user/month
Three tiers: Growth $25/user/mo, Enterprise $55/user/mo, Unlimited $85/user/mo. Service module adds $15/user/mo. Minimum annual spend ~$10,000. AI token packs extra.
14-day trial
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Creatio |
|---|---|
| Transcription | — |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365HubSpot
Helpdesk
Zendesk
Telephony
CiscoAvayaGenesysZoom PhoneAmazon ConnectFive9NICEDialpad
AI Models
OpenAI GPT 4Google GeminiAzure OpenAI
Other
Microsoft 365Google WorkspaceZapierDocuSignShopify
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for B2B Marketing Automation Platforms (2025) leader →
- Gartner Magic Quadrant for Sales Force Automation Platforms (2025) visionary →
- Forrester The Forrester Wave: Customer Relationship Management Software, Q1 2025 (2025) strong performer →
- Forrester The Forrester Wave: CRM Software For Financial Services, Q1 2025 (2025) strong performer →
Alternatives to Creatio
Frequently asked questions about Creatio
- What is Creatio?
- Creatio is a no-code CRM and workflow platform that competes on composability; best for orgs that want deep BPM + CRM without custom dev.
- How much does Creatio cost?
- Creatio starts at $25/user/month. Three tiers: Growth $25/user/mo, Enterprise $55/user/mo, Unlimited $85/user/mo. Service module adds $15/user/mo. Minimum annual spend ~$10,000. AI token packs extra. (pricing verified April 2026).
- What security and compliance certifications does Creatio have?
- Creatio is compliant with SOC 2 Type II, HIPAA, GDPR, and ISO 27001.
- What channels does Creatio support?
- Creatio supports voice, email, web chat, SMS, and social DMs.
- What are the top alternatives to Creatio?
- Alternatives to Creatio include Salesforce Service Cloud, Genesys Cloud Cx, Freshdesk Contact Center, Zoho, and Nice Cxone Mpower. See the alternatives section above for full profiles of each.