Customer Service Platform
Z(
Zoho (Desk + CRM)
All-in-one customer service platform: Zoho Desk + CRM with Zia AI — built for SMB to mid-market teams
Zoho Desk is the obvious anchor for teams already in the Zoho ecosystem — strong ticket automation, Zia AI, and broad channel coverage at a price rivals struggle to match.
Pricing
$7 /user/month
Zoho Desk plans (annual): Express $7/agent/mo, Standard $14, Professional $23, Enterprise $40. Free tier for up to 3 agents. 15-day free trial on all paid plans. Telephony and AI agents available from Professional/Enterprise tiers. Per-minute call charges apply via integrated telephony providers.
Free tier
15-day trial
Per user/month Usage-based
View pricing page →
Verified April 2026
Capabilities
| Capability | Zoho (Desk + CRM) |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Zoho CRMSalesforceHubSpotPipedrive
Helpdesk
Zoho Desk
Telephony
TwilioRingCentralAmazon ConnectOzonetelJustCallRingover
AI Models
Zia (Zoho AI)OpenAI ChatGPT
Other
SlackMicrosoft TeamsJiraAsanaZapierPower BIMailchimp
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for CRM Customer Engagement Center (2024) niche →
Alternatives to Zoho (Desk + CRM)
Frequently asked questions about Zoho (Desk + CRM)
- What is Zoho (Desk + CRM)?
- Zoho Desk is the obvious anchor for teams already in the Zoho ecosystem — strong ticket automation, Zia AI, and broad channel coverage at a price rivals struggle to match.
- How much does Zoho (Desk + CRM) cost?
- Zoho (Desk + CRM) starts at $7/user/month. Zoho Desk plans (annual): Express $7/agent/mo, Standard $14, Professional $23, Enterprise $40. Free tier for up to 3 agents. 15-day free trial on all paid plans. Telephony and AI agents available from Professional/Enterprise tiers. Per-minute call charges apply via integrated telephony providers. (pricing verified April 2026).
- What security and compliance certifications does Zoho (Desk + CRM) have?
- Zoho (Desk + CRM) is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Zoho (Desk + CRM) support?
- Zoho (Desk + CRM) supports voice, email, web chat, SMS, social DMs, and WhatsApp.
- What are the top alternatives to Zoho (Desk + CRM)?
- Alternatives to Zoho (Desk + CRM) include Freshdesk Contact Center, Salesforce Service Cloud, Zoho Voice, Dialpad Support, and Gladly. See the alternatives section above for full profiles of each.