ContactWithAI
CCaaS Platform

NICE CXone Mpower

The enterprise CX AI platform orchestrating human and AI agents across every channel at scale.

nice.com Verified April 2026 Ra'anana, IL Founded 1986 public

The incumbent market leader in enterprise CCaaS, now bolted to Cognigy's AI agent engine after a $955M acquisition. Broadest compliance posture in the category.

Pricing

$71 /user/month

Seven published tiers from $71/agent/mo (Digital Agent) to $249/agent/mo (Ultimate Suite with Enlighten AI). AI copilot and autopilot sessions billed separately. Enterprise contracts negotiated; volume discounts apply. Pricing verified April 2026.

Per user/month Custom enterprise
View pricing page → Verified April 2026

Capabilities

Capability NICE CXone Mpower
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✓
Intelligent Routing ✓
Predictive Dialer ✓
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✓

Compliance & Security

Integrations

CRM

salesforcemsdynamicszoho

Helpdesk

zendeskservicenowkustomer

Other

Microsoft TeamsOraclePegaSharePointConfluence
API documented View integrations marketplace →

Reviews & Recognition

Analyst Recognition

  • Gartner Magic Quadrant for Contact Center as a Service (2025) leader →
  • Gartner Magic Quadrant for Contact Center as a Service (2024) leader →

Alternatives to NICE CXone Mpower

genesys cloud cxView profile → Compare with NICE CXone Mpower →
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verint open ccaasView profile → Compare with NICE CXone Mpower →

Frequently asked questions about NICE CXone Mpower

What is NICE CXone Mpower?
The incumbent market leader in enterprise CCaaS, now bolted to Cognigy's AI agent engine after a $955M acquisition. Broadest compliance posture in the category.
How much does NICE CXone Mpower cost?
NICE CXone Mpower starts at $71/user/month. Seven published tiers from $71/agent/mo (Digital Agent) to $249/agent/mo (Ultimate Suite with Enlighten AI). AI copilot and autopilot sessions billed separately. Enterprise contracts negotiated; volume discounts apply. Pricing verified April 2026. (pricing verified April 2026).
What security and compliance certifications does NICE CXone Mpower have?
NICE CXone Mpower is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
What channels does NICE CXone Mpower support?
NICE CXone Mpower supports voice, SMS, email, web chat, WhatsApp, and social DMs.
What are the top alternatives to NICE CXone Mpower?
Alternatives to NICE CXone Mpower include Genesys Cloud Cx, Five9, Talkdesk, and Verint Open Ccaas. See the alternatives section above for full profiles of each.