Customer Service Platform
F
Freshworks
AI-first customer and employee service platform — Freshdesk, Freshservice, and Freddy AI for 74,000+ businesses.
Pricing
$19 /user/month
Freshdesk: Growth $19/mo, Pro $55/mo, Enterprise $89/mo per agent (annual). Free tier 1-2 agents/6mo. Freshdesk Omni: Growth $29, Pro $79, Enterprise $119/agent/mo. Freddy AI Agent: 500 sessions free then $49/100 sessions. 14-day Enterprise trial.
Free tier
14-day trial
Per user/month Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Freshworks |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | — |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcehubspotzohofreshsales
Helpdesk
freshdeskzendeskjira service management
Other
SlackMicrosoft TeamsShopifyJiraPlayvox
API documented
View integrations marketplace →