Customer Service Platform
F
Freshworks
AI-first customer and employee service platform — Freshdesk, Freshservice, and Freddy AI for 74,000+ businesses.
The value-tier alternative to Zendesk — Freddy AI handles summarization, sentiment, and autonomous chat resolution; pricing fits SMB through mid-market without enterprise sticker shock.
Pricing
$19 /user/month
Freshdesk: Growth $19/mo, Pro $55/mo, Enterprise $89/mo per agent (annual). Free tier 1-2 agents/6mo. Freshdesk Omni: Growth $29, Pro $79, Enterprise $119/agent/mo. Freddy AI Agent: 500 sessions free then $49/100 sessions. 14-day Enterprise trial.
Free tier
14-day trial
Per user/month Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Freshworks |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | — |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcehubspotzohofreshsales
Helpdesk
freshdeskzendeskjira service management
Other
SlackMicrosoft TeamsShopifyJiraPlayvox
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Freshworks
Frequently asked questions about Freshworks
- What is Freshworks?
- The value-tier alternative to Zendesk — Freddy AI handles summarization, sentiment, and autonomous chat resolution; pricing fits SMB through mid-market without enterprise sticker shock.
- How much does Freshworks cost?
- Freshworks starts at $19/user/month. Freshdesk: Growth $19/mo, Pro $55/mo, Enterprise $89/mo per agent (annual). Free tier 1-2 agents/6mo. Freshdesk Omni: Growth $29, Pro $79, Enterprise $119/agent/mo. Freddy AI Agent: 500 sessions free then $49/100 sessions. 14-day Enterprise trial. (pricing verified April 2026).
- What security and compliance certifications does Freshworks have?
- Freshworks is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Freshworks support?
- Freshworks supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Freshworks?
- Alternatives to Freshworks include Zoho, Salesforce Service Cloud, Intercom, Gladly, and Sprinklr Service. See the alternatives section above for full profiles of each.