Customer Service Platform

Intercom

AI-first customer service platform — Fin AI Agent resolves queries autonomously across chat, email, voice, and social.

intercom.com Verified April 2026 San Francisco, US Founded 2011 series d plus

Pricing

$29 /user/month

Essential $29/seat/month; Advanced $85; Expert $132. Fin AI Agent $0.99/resolved outcome (all plans; 50-outcome minimum standalone). Copilot add-on $29/agent/month. Standalone Fin: $0.99/outcome, no seat fee. 14-day free trial, no CC required.

14-day trial Per user/month Per conversation Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Intercom
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✗
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗