CCaaS Platform
D
Dixa
The agentic customer service platform built for mid-market e-commerce brands.
Dixa is a strong fit for mid-market e-commerce teams that need omnichannel in one workspace. Conversation-focused with solid AI assist; steeper for teams wanting autonomous voice agents.
Pricing
$89 /user/month
Three per-seat tiers: Growth ($89/agent/mo), Ultimate ($139), Prime ($179). Annual billing saves 20%. AI add-ons (Mim AI Agent, AI Co-Pilot, QA, Advanced Insights) priced separately. Minimum 12-month contract; 3-month notice to cancel.
Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | Dixa |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft Dynamics 365
AI Models
Ada AIBoost.aiDigitalGeniusEbbot
Other
ShopifyMagentoWooCommerceAssembledBrazeFivetranGeckoboardChattermill
API documented
Reviews & Recognition
Alternatives to Dixa
Frequently asked questions about Dixa
- What is Dixa?
- Dixa is a strong fit for mid-market e-commerce teams that need omnichannel in one workspace. Conversation-focused with solid AI assist; steeper for teams wanting autonomous voice agents.
- How much does Dixa cost?
- Dixa starts at $89/user/month. Three per-seat tiers: Growth ($89/agent/mo), Ultimate ($139), Prime ($179). Annual billing saves 20%. AI add-ons (Mim AI Agent, AI Co-Pilot, QA, Advanced Insights) priced separately. Minimum 12-month contract; 3-month notice to cancel. (pricing verified April 2026).
- What security and compliance certifications does Dixa have?
- Dixa is compliant with SOC 2 Type II and GDPR.
- What channels does Dixa support?
- Dixa supports voice, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to Dixa?
- Alternatives to Dixa include Freshdesk Contact Center, Gladly, Glia, Talkdesk, and Five9. See the alternatives section above for full profiles of each.