CCaaS Platform
I
ipSCAPE
Australian cloud contact centre platform with omnichannel, AI agents, and built-in PCI-compliant payments.
Australian-built CCaaS targeting mid-market and enterprise with strong vertical depth — collections, government, healthcare — and built-in PCI-compliant payment flows via PaySCAPE.
Pricing
Contact sales for pricing
Three tiers priced in AUD: Connect (A$89/user/month, inbound voice), Converse (A$139/user/month, voice + digital + predictive dialler), Converge (A$159/user/month, adds AI agents and SSO). Standard contract is 36 months; month-to-month available. Minimum usage commitments apply.
Per user/month Usage-based Flat monthly
View pricing page →
Verified April 2026
Capabilities
| Capability | ipSCAPE |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft DynamicsZendeskHubSpotPipedriveZoho CRM Plus
Helpdesk
ServiceNowZendesk Suite
Telephony
Microsoft Teams
Other
Microsoft AzurePower BIPABX systems
API documented
Reviews & Recognition
Alternatives to ipSCAPE
Frequently asked questions about ipSCAPE
- What is ipSCAPE?
- Australian-built CCaaS targeting mid-market and enterprise with strong vertical depth — collections, government, healthcare — and built-in PCI-compliant payment flows via PaySCAPE.
- How much does ipSCAPE cost?
- ipSCAPE does not publish standard per-seat pricing — plans require a custom quote. Three tiers priced in AUD: Connect (A$89/user/month, inbound voice), Converse (A$139/user/month, voice + digital + predictive dialler), Converge (A$159/user/month, adds AI agents and SSO). Standard contract is 36 months; month-to-month available. Minimum usage commitments apply.
- What security and compliance certifications does ipSCAPE have?
- ipSCAPE is compliant with SOC 2 Type II, PCI DSS, and ISO 27001.
- What channels does ipSCAPE support?
- ipSCAPE supports voice, SMS, email, web chat, and WhatsApp.
- What are the top alternatives to ipSCAPE?
- Alternatives to ipSCAPE include Genesys Cloud Cx, Talkdesk, Five9, Nice Cxone Mpower, and Bright Pattern. See the alternatives section above for full profiles of each.