CCaaS Platform
M
Maqsam
Arabic-native contact center software with AI transcription, sentiment analysis, and IVR for MENA businesses.
MENA's most Arabic-native CCaaS: proprietary Arabic ASR, dialect handling, and IVR at competitive per-minute pricing. Limited outside the MEA region.
Pricing
$45 /user/month
$0.05 /min
Telephony seat: $45/user/month. Telephony + WhatsApp bundle: $50/user/month. Phone numbers from $30/month. Outbound minutes from $0.05/min; BYOC available at $0.017/min. Inbound: 2,000 free minutes then $0.02/min.
7-day trial
Per user/month Per minute Usage-based
View pricing page →
Verified April 2026
Capabilities
| Capability | Maqsam |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
SalesforceHubSpotZoho CRMPipedriveSalesloft
Helpdesk
ZendeskFreshdeskIntercom
Telephony
BYOC (Bring Your Own Carrier)
API documented
Reviews & Recognition
Alternatives to Maqsam
Frequently asked questions about Maqsam
- What is Maqsam?
- MENA's most Arabic-native CCaaS: proprietary Arabic ASR, dialect handling, and IVR at competitive per-minute pricing. Limited outside the MEA region.
- How much does Maqsam cost?
- Maqsam starts at $45/user/month and $0.05/min. Telephony seat: $45/user/month. Telephony + WhatsApp bundle: $50/user/month. Phone numbers from $30/month. Outbound minutes from $0.05/min; BYOC available at $0.017/min. Inbound: 2,000 free minutes then $0.02/min. (pricing verified April 2026).
- What channels does Maqsam support?
- Maqsam supports voice, WhatsApp, and SMS.
- What are the top alternatives to Maqsam?
- Alternatives to Maqsam include Ziwo, Cloudtalk, Aircall, Justcall, and Ringover. See the alternatives section above for full profiles of each.