CCaaS Platform
Z
ZIWO
Simply, Talk to Your Clients — Arabic-first cloud contact center built for MENA
ZIWO is the dominant cloud contact center platform for MENA, with genuine Arabic dialect AI support and a clean pricing structure that suits mid-market buyers in the Gulf.
Pricing
$40 /user/month
$0.25 /min
Three tiers: Business Phone System at $40/user/month (min 3 seats), Cloud Contact Center at $109/user/month with 18+ CRM integrations. AI Voice Agent add-on at $0.25/min. Billing is quarterly or annual. Multi-currency: USD, AED, SAR, OMR, QAR, BHD.
Per user/month Per minute Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | ZIWO |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcehubspotzohomsdynamicsfreshsales
Helpdesk
zendeskfreshdeskzoho desk
Other
Bitrix24KommoLeadSquaredWhatsApp Business APIAWS
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to ZIWO
Frequently asked questions about ZIWO
- What is ZIWO?
- ZIWO is the dominant cloud contact center platform for MENA, with genuine Arabic dialect AI support and a clean pricing structure that suits mid-market buyers in the Gulf.
- How much does ZIWO cost?
- ZIWO starts at $40/user/month and $0.25/min. Three tiers: Business Phone System at $40/user/month (min 3 seats), Cloud Contact Center at $109/user/month with 18+ CRM integrations. AI Voice Agent add-on at $0.25/min. Billing is quarterly or annual. Multi-currency: USD, AED, SAR, OMR, QAR, BHD. (pricing verified April 2026).
- What security and compliance certifications does ZIWO have?
- ZIWO is compliant with ISO 27001.
- What channels does ZIWO support?
- ZIWO supports voice, SMS, WhatsApp, and web chat.
- What are the top alternatives to ZIWO?
- Alternatives to ZIWO include Aircall, Cloudtalk, Callhippo, Call Center Studio, and Five9. See the alternatives section above for full profiles of each.