CCaaS Platform
MD
Microsoft Dynamics 365 Contact Center
Copilot-first cloud contact center built on Azure, Teams, and Dynamics 365 for enterprise CX.
Pricing
$95 /user/month
Digital or Voice only: $95/user/month. Full (voice + digital): $110/user/month. Customer Service Premium bundle: $195/user/month. 40% promotional discount through June 30, 2026. Azure Communication Services voice usage billed separately.
30-day trial
Per user/month Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Microsoft Dynamics 365 Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU, UK, ASIA PACIFIC
Integrations
CRM
Microsoft Dynamics 365SalesforceServiceNowSAP
Helpdesk
Microsoft Dynamics 365 Customer ServiceServiceNow
Telephony
Microsoft Teams PhoneAzure Communication ServicesDirect Routing
AI Models
Azure OpenAIAzure AI SpeechCopilot StudioAzure Cognitive Services
Other
Microsoft Power PlatformMicrosoft DataversePower AutomateMicrosoft Teams
API documented
View integrations marketplace →