CCaaS Platform
VO
Verint Open CCaaS
Bring-your-own-telephony CCaaS with AI bots, WFM, and quality automation built in
Pricing
Contact sales for pricing
Pricing is not publicly disclosed. Enterprise contracts are negotiated directly. Third-party reports indicate discounts of ~26% are achievable at quarter-end with multi-year commitments.
Custom enterprise
Capabilities
| Capability | Verint Open CCaaS |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics
Helpdesk
ServiceNow
Telephony
AvayaGenesysFive9CiscoMicrosoft Teams
AI Models
Verint Da Vinci AIOpenAIMicrosoft Azure OpenAI
Other
Microsoft Azure MarketplaceVerint Engagement Data Hub
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Workforce Engagement Management (2021) leader →