CCaaS Platform
VO
Verint Open CCaaS
Bring-your-own-telephony CCaaS with AI bots, WFM, and quality automation built in
Verint's Open CCaaS trades native telephony for a bring-your-own-ACD model, letting enterprises keep existing call infrastructure while layering on WFM, QA bots, and analytics.
Pricing
Contact sales for pricing
Pricing is not publicly disclosed. Enterprise contracts are negotiated directly. Third-party reports indicate discounts of ~26% are achievable at quarter-end with multi-year commitments.
Custom enterprise
Capabilities
| Capability | Verint Open CCaaS |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics
Helpdesk
ServiceNow
Telephony
AvayaGenesysFive9CiscoMicrosoft Teams
AI Models
Verint Da Vinci AIOpenAIMicrosoft Azure OpenAI
Other
Microsoft Azure MarketplaceVerint Engagement Data Hub
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Workforce Engagement Management (2021) leader →
Alternatives to Verint Open CCaaS
Frequently asked questions about Verint Open CCaaS
- What is Verint Open CCaaS?
- Verint's Open CCaaS trades native telephony for a bring-your-own-ACD model, letting enterprises keep existing call infrastructure while layering on WFM, QA bots, and analytics.
- How much does Verint Open CCaaS cost?
- Verint Open CCaaS does not publish standard per-seat pricing — plans require a custom quote. Pricing is not publicly disclosed. Enterprise contracts are negotiated directly. Third-party reports indicate discounts of ~26% are achievable at quarter-end with multi-year commitments.
- What security and compliance certifications does Verint Open CCaaS have?
- Verint Open CCaaS is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Verint Open CCaaS support?
- Verint Open CCaaS supports voice, SMS, email, web chat, and social DMs.
- What are the top alternatives to Verint Open CCaaS?
- Alternatives to Verint Open CCaaS include Nice Cxone Mpower, Genesys Cloud Cx, Five9, and Talkdesk. See the alternatives section above for full profiles of each.