CCaaS Platform
K
Kore.ai
Agentic AI platform for contact center — virtual agents, agent assist, and conversation intelligence in one suite.
Enterprise-grade XO Platform spanning virtual agents, agent assist, and analytics. Deep contact center integrations but steep implementation costs and timeline.
Pricing
Contact sales for pricing
Custom enterprise pricing only; no public rates. Third-party reviews indicate enterprise deals start around $300K/year. Contact sales for quote. Multi-year contracts typical.
Custom enterprise
Capabilities
| Capability | Kore.ai |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
servicenowzendesksalesforce service cloud
Telephony
twilioamazon connect8x8ringcentral
AI Models
openaianthropicgoogle vertexaws bedrockazure openaimeta llama
Other
SAPEpicSharePointConfluenceSlackGenesysNICEZoom
API documented
Reviews & Recognition
Alternatives to Kore.ai
Frequently asked questions about Kore.ai
- What is Kore.ai?
- Enterprise-grade XO Platform spanning virtual agents, agent assist, and analytics. Deep contact center integrations but steep implementation costs and timeline.
- How much does Kore.ai cost?
- Kore.ai does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; no public rates. Third-party reviews indicate enterprise deals start around $300K/year. Contact sales for quote. Multi-year contracts typical.
- What security and compliance certifications does Kore.ai have?
- Kore.ai is compliant with SOC 2 Type II, PCI DSS, GDPR, and ISO 27001.
- What channels does Kore.ai support?
- Kore.ai supports voice, web chat, email, SMS, and WhatsApp.
- What are the top alternatives to Kore.ai?
- Alternatives to Kore.ai include Genesys, Five9, Cognigy, Nice, and Talkdesk. See the alternatives section above for full profiles of each.