AI Voice Agent Platform
C
Cognigy
Enterprise AI agent platform for contact centers — voice, chat, and agent assist across 100+ languages
Pricing
Contact sales for pricing
Custom enterprise pricing only; no public pricing. Enterprise contracts typically start above $300K/year. Charges separately for voice, chat, LLM workloads, and add-ons (Agent Copilot, Knowledge AI). Contact sales for a quote.
Custom enterprise
Capabilities
| Capability | Cognigy |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: EU, US, APAC
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNowHubSpot
Helpdesk
ServiceNowZendeskFreshdesk
Telephony
Genesys Cloud CXAmazon ConnectAvaya8x8NICE CXoneTwilioMicrosoft Azure Communication Services
AI Models
OpenAI GPT 4Anthropic ClaudeGoogle GeminiAWS BedrockAzure OpenAI
Other
SlackMicrosoft TeamsWhatsApp BusinessMCP (Model Context Protocol)
API documented
View integrations marketplace →