AI Voice Agent Platform
C
Cognigy
Enterprise AI agent platform for contact centers — voice, chat, and agent assist across 100+ languages
Cognigy is the largest pure-play enterprise conversational AI platform, now part of NICE following a $955M acquisition in September 2025. Designed exclusively for large contact centers.
Pricing
Contact sales for pricing
Custom enterprise pricing only; no public pricing. Enterprise contracts typically start above $300K/year. Charges separately for voice, chat, LLM workloads, and add-ons (Agent Copilot, Knowledge AI). Contact sales for a quote.
Custom enterprise
Capabilities
| Capability | Cognigy |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: EU, US, APAC
Integrations
CRM
SalesforceMicrosoft Dynamics 365ServiceNowHubSpot
Helpdesk
ServiceNowZendeskFreshdesk
Telephony
Genesys Cloud CXAmazon ConnectAvaya8x8NICE CXoneTwilioMicrosoft Azure Communication Services
AI Models
OpenAI GPT 4Anthropic ClaudeGoogle GeminiAWS BedrockAzure OpenAI
Other
SlackMicrosoft TeamsWhatsApp BusinessMCP (Model Context Protocol)
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Cognigy
Frequently asked questions about Cognigy
- What is Cognigy?
- Cognigy is the largest pure-play enterprise conversational AI platform, now part of NICE following a $955M acquisition in September 2025. Designed exclusively for large contact centers.
- How much does Cognigy cost?
- Cognigy does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; no public pricing. Enterprise contracts typically start above $300K/year. Charges separately for voice, chat, LLM workloads, and add-ons (Agent Copilot, Knowledge AI). Contact sales for a quote.
- What security and compliance certifications does Cognigy have?
- Cognigy is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Cognigy support?
- Cognigy supports voice, web chat, SMS, WhatsApp, and email.
- What are the top alternatives to Cognigy?
- Alternatives to Cognigy include Kore Ai, Yellow Ai, Nuance Communications, Genesys Cloud Cx, and Five9. See the alternatives section above for full profiles of each.