Customer Service Platform
S
Sendbird
The AI customer experience platform for enterprise-grade in-app messaging and voice AI agents.
Developer-first chat SDK that has evolved into a full AI customer experience platform with voice agents, chat automation, and a Salesforce-native connector.
Pricing
Contact sales for pricing
Chat API priced by monthly active users (MAU). Starter from $349/mo (annual) for 5K MAU; Pro from $499/mo (annual) for 5K MAU. AI agent pricing is usage-based (per conversation). Enterprise is custom. Free developer plan up to 100 MAU; 30-day Pro trial.
Free tier
30-day trial
Usage-based Flat monthly Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Sendbird |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
Salesforce
Helpdesk
ZendeskFreshworksSprinklr
Other
IntercomZapierSegment
API documented
Reviews & Recognition
Alternatives to Sendbird
Frequently asked questions about Sendbird
- What is Sendbird?
- Developer-first chat SDK that has evolved into a full AI customer experience platform with voice agents, chat automation, and a Salesforce-native connector.
- How much does Sendbird cost?
- Sendbird does not publish standard per-seat pricing — plans require a custom quote. Chat API priced by monthly active users (MAU). Starter from $349/mo (annual) for 5K MAU; Pro from $499/mo (annual) for 5K MAU. AI agent pricing is usage-based (per conversation). Enterprise is custom. Free developer plan up to 100 MAU; 30-day Pro trial. A 30-day free trial is available.
- What security and compliance certifications does Sendbird have?
- Sendbird is compliant with SOC 2 Type II, HIPAA, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Sendbird support?
- Sendbird supports voice, SMS, web chat, and WhatsApp.
- What are the top alternatives to Sendbird?
- Alternatives to Sendbird include Twilio Flex, Cognigy, Kore Ai, Glia, and Yellow Ai. See the alternatives section above for full profiles of each.