CCaaS Platform
SC
Sinch Contact Pro
Omnichannel cloud contact center for enterprise teams across voice, chat, email, and messaging apps.
Sinch Contact Pro is a mature enterprise CCaaS built for organizations already running Sinch CPaaS infrastructure or SAP CRM, not a best-of-breed pick for AI-native contact centers.
Pricing
Contact sales for pricing
Pricing is not publicly disclosed. Two usage models available: per-1,000 conversations (block-based) or per monthly active user (agents, supervisors, bots, IVR ports). Custom quotes only. Contact sales for pricing.
Per user/month Custom enterprise
Capabilities
| Capability | Sinch Contact Pro |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | — |
| Real-Time Agent Assist | — |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | — |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | — |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceServiceNowSAPMicrosoft Dynamics
Telephony
Sinch CPaaS
AI Models
Sinch Chatlayer
Other
Calabrio (WFM, QM via reseller)SAP BusinessObjects (reporting)
API documented
Reviews & Recognition
Alternatives to Sinch Contact Pro
Frequently asked questions about Sinch Contact Pro
- What is Sinch Contact Pro?
- Sinch Contact Pro is a mature enterprise CCaaS built for organizations already running Sinch CPaaS infrastructure or SAP CRM, not a best-of-breed pick for AI-native contact centers.
- How much does Sinch Contact Pro cost?
- Sinch Contact Pro does not publish standard per-seat pricing — plans require a custom quote. Pricing is not publicly disclosed. Two usage models available: per-1,000 conversations (block-based) or per monthly active user (agents, supervisors, bots, IVR ports). Custom quotes only. Contact sales for pricing.
- What security and compliance certifications does Sinch Contact Pro have?
- Sinch Contact Pro is compliant with SOC 2 Type II, PCI DSS, GDPR, and ISO 27001.
- What channels does Sinch Contact Pro support?
- Sinch Contact Pro supports voice, SMS, email, web chat, WhatsApp, and video.
- What are the top alternatives to Sinch Contact Pro?
- Alternatives to Sinch Contact Pro include Genesys Cloud Cx, Five9, Talkdesk, Nice Cxone Mpower, and Twilio Flex. See the alternatives section above for full profiles of each.