Unified Communications
U
ULTATEL
AI-powered cloud communications for business — voice, video, SMS, and chat in one platform.
ULTATEL is a bootstrapped, Inc. 5000-ranked UCaaS platform for SMBs and mid-market teams, with a growing AI contact center layer on top of its cloud phone system.
Pricing
$18 /user/month
3 tiers: Essential $18/user/mo (annual) or $26/mo; Premium $24/$34; Ultimate $34/$44. AI features require 6+ users. Voice AI Agent add-on starts at $150/mo. Up to 30% off on 3-year terms.
14-day trial
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | ULTATEL |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotZendeskZohoPipedriveMicrosoft Dynamics
Helpdesk
Zendesk
Telephony
Microsoft Teams
Other
Microsoft OutlookGoogle Contacts
API documented
Reviews & Recognition
Alternatives to ULTATEL
Frequently asked questions about ULTATEL
- What is ULTATEL?
- ULTATEL is a bootstrapped, Inc. 5000-ranked UCaaS platform for SMBs and mid-market teams, with a growing AI contact center layer on top of its cloud phone system.
- How much does ULTATEL cost?
- ULTATEL starts at $18/user/month. 3 tiers: Essential $18/user/mo (annual) or $26/mo; Premium $24/$34; Ultimate $34/$44. AI features require 6+ users. Voice AI Agent add-on starts at $150/mo. Up to 30% off on 3-year terms. (pricing verified April 2026).
- What security and compliance certifications does ULTATEL have?
- ULTATEL is compliant with HIPAA. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does ULTATEL support?
- ULTATEL supports voice, SMS, email, web chat, and video.
- What are the top alternatives to ULTATEL?
- Alternatives to ULTATEL include Nextiva, Cloudtalk, Justcall, Aircall, and Ringover. See the alternatives section above for full profiles of each.