ContactWithAI
CCaaS Platform

Vonage Contact Center

Omnichannel CCaaS with deep Salesforce integration for mid-market and enterprise teams

vonage.com Verified April 2026 Holmdel, NJ, US Founded 2000 acquired

Vonage Contact Center is a strong mid-market CCaaS pick if Salesforce is your CRM — native Salesforce Service Cloud and Agentforce integrations are genuinely deep.

Pricing

Contact sales for pricing

Custom quote required; per-agent licensing. Call queues sold as add-ons (~$250/month each). UCaaS plans start ~$20/user/month separately. Contact sales for VCC pricing.

Per user/month Custom enterprise

Capabilities

Capability Vonage Contact Center
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✓
Virtual Agent (Chat) ✓
Conversation Intelligence ✓
Automated QA ✗
Intelligent Routing ✓
Predictive Dialer ✓
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✗

Compliance & Security

Integrations

CRM

SalesforceSalesforce Service CloudMicrosoft DynamicsServiceNowZendesk

Helpdesk

ServiceNowZendesk

Telephony

Microsoft Teams

Other

AWS MarketplaceSalesforce Agentforce
API documented View integrations marketplace →

Reviews & Recognition

G2
4.2 /5 (104 reviews)
Capterra
4.3 /5 (70 reviews)

Analyst Recognition

  • Gartner Magic Quadrant for Contact Center as a Service (2025) niche →

Alternatives to Vonage Contact Center

genesys cloud cxView profile → Compare with Vonage Contact Center →
five9View profile → Compare with Vonage Contact Center →
nice cxone mpowerView profile → Compare with Vonage Contact Center →
talkdeskView profile → Compare with Vonage Contact Center →
salesforce service cloudView profile → Compare with Vonage Contact Center →

Frequently asked questions about Vonage Contact Center

What is Vonage Contact Center?
Vonage Contact Center is a strong mid-market CCaaS pick if Salesforce is your CRM — native Salesforce Service Cloud and Agentforce integrations are genuinely deep.
How much does Vonage Contact Center cost?
Vonage Contact Center does not publish standard per-seat pricing — plans require a custom quote. Custom quote required; per-agent licensing. Call queues sold as add-ons (~$250/month each). UCaaS plans start ~$20/user/month separately. Contact sales for VCC pricing.
What security and compliance certifications does Vonage Contact Center have?
Vonage Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
What channels does Vonage Contact Center support?
Vonage Contact Center supports voice, SMS, email, web chat, WhatsApp, and social DMs.
What are the top alternatives to Vonage Contact Center?
Alternatives to Vonage Contact Center include Genesys Cloud Cx, Five9, Nice Cxone Mpower, Talkdesk, and Salesforce Service Cloud. See the alternatives section above for full profiles of each.