CCaaS Platform
W
wolkvox
AI-powered omnichannel contact center and CRM platform built for Latin America.
Wolkvox is the leading homegrown CCaaS platform for Latin America — strong omnichannel, built-in CRM, GenAI bots, and rapid deployment at a competitive price point for LATAM buyers.
Pricing
Contact sales for pricing
Starting price reported at ~$54/user/month (Standard plan). Capterra lists $58/feature/month for modular licensing. Custom enterprise quotes available. Pricing not publicly disclosed on vendor website — contact sales for current rates.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | wolkvox |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotZoho CRM
Telephony
Asterisk
AI Models
DialogflowGoogle Cloud AI
Other
Microsoft Power BIMailgunWhatsApp Business
API documented
Reviews & Recognition
Analyst Recognition
- G2 G2 Category Leader — Contact Center (2025) leader →
Alternatives to wolkvox
Frequently asked questions about wolkvox
- What is wolkvox?
- Wolkvox is the leading homegrown CCaaS platform for Latin America — strong omnichannel, built-in CRM, GenAI bots, and rapid deployment at a competitive price point for LATAM buyers.
- How much does wolkvox cost?
- wolkvox starts at $54/user/month. Starting price reported at ~$54/user/month (Standard plan). Capterra lists $58/feature/month for modular licensing. Custom enterprise quotes available. Pricing not publicly disclosed on vendor website — contact sales for current rates. (pricing verified April 2026).
- What security and compliance certifications does wolkvox have?
- wolkvox is compliant with PCI DSS and ISO 27001.
- What channels does wolkvox support?
- wolkvox supports voice, SMS, email, web chat, WhatsApp, and social DMs.
- What are the top alternatives to wolkvox?
- Alternatives to wolkvox include Genesys Cloud Cx, Five9, Talkdesk, Ucontact, and Bright Pattern. See the alternatives section above for full profiles of each.