CCaaS Platform
ZV
Zoho Voice
Cloud-based business phone system built natively into the Zoho ecosystem
Zoho Voice is the obvious choice if you already live inside the Zoho ecosystem — native CRM and Desk integration with a reasonable entry price. Outside Zoho, it struggles to compete.
Pricing
$34 /user/month
Enterprise Telephony plans: Basic $34/user/month, Standard $49/month (admin + 10 agents), Contact Center $74/month. Free Solo plan available with pay-as-you-go call credits. Annual billing assumed. Per-minute call charges apply on all plans.
Free tier
15-day trial
Per user/month Usage-based
View pricing page →
Verified April 2026
Capabilities
| Capability | Zoho Voice |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✗ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
Zoho CRMZoho Bigin
Helpdesk
Zoho DeskServiceDesk Plus
Other
SlackHubSpotMailchimpGoogle Workspace
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Zoho Voice
Frequently asked questions about Zoho Voice
- What is Zoho Voice?
- Zoho Voice is the obvious choice if you already live inside the Zoho ecosystem — native CRM and Desk integration with a reasonable entry price. Outside Zoho, it struggles to compete.
- How much does Zoho Voice cost?
- Zoho Voice starts at $34/user/month. Enterprise Telephony plans: Basic $34/user/month, Standard $49/month (admin + 10 agents), Contact Center $74/month. Free Solo plan available with pay-as-you-go call credits. Annual billing assumed. Per-minute call charges apply on all plans. (pricing verified April 2026).
- What security and compliance certifications does Zoho Voice have?
- Zoho Voice is compliant with SOC 2 Type II, HIPAA, GDPR, and ISO 27001.
- What channels does Zoho Voice support?
- Zoho Voice supports voice and SMS.
- What are the top alternatives to Zoho Voice?
- Alternatives to Zoho Voice include Aircall, Cloudtalk, Justcall, Ringover, and Freshdesk Contact Center. See the alternatives section above for full profiles of each.