Unified Communications
8W
8x8 Work
Unified communications with voice, video, and messaging on one cloud platform
Pricing
$24 /user/month
X2 plan starts at $24/user/month (annual). X4 at $44/user/month. Contact Center tiers (X6–X8) run $85–$140/user/month. Mandatory fees of ~$4.49–$5.48/user/month apply separately.
30-day trial
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | 8x8 Work |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✗ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotMicrosoft DynamicsZoho CRM
Helpdesk
ZendeskServiceNowFreshdesk
Telephony
Microsoft Teams
Other
SlackZapierGoogle Workspace
API documented
View integrations marketplace →