ContactWithAI
Unified Communications

8x8 Work

Unified communications with voice, video, and messaging on one cloud platform

8x8.com Verified April 2026 Campbell, US Founded 1987 public

Mature UCaaS for mid-market firms wanting bundled voice, video, and messaging with strong compliance. Best for teams not already on Microsoft 365 or Google Workspace.

Pricing

$24 /user/month

X2 plan starts at $24/user/month (annual). X4 at $44/user/month. Contact Center tiers (X6–X8) run $85–$140/user/month. Mandatory fees of ~$4.49–$5.48/user/month apply separately.

30-day trial Per user/month Custom enterprise
View pricing page → Verified April 2026

Capabilities

Capability 8x8 Work
Transcription ✓
Summarization ✓
Sentiment Analysis ✓
Real-Time Agent Assist ✓
Autonomous Voice Agent ✗
Virtual Agent (Chat) ✗
Conversation Intelligence ✓
Automated QA ✗
Intelligent Routing ✓
Predictive Dialer ✗
Voice Cloning ✗
Multilingual ✓
Coaching Workflows ✓
Workforce Management ✗

Compliance & Security

Integrations

CRM

SalesforceHubSpotMicrosoft DynamicsZoho CRM

Helpdesk

ZendeskServiceNowFreshdesk

Telephony

Microsoft Teams

Other

SlackZapierGoogle Workspace
API documented View integrations marketplace →

Reviews & Recognition

G2
4.2 /5 (1207 reviews)
Capterra
4.1 /5 (309 reviews)

Analyst Recognition

  • Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (2025) visionary →
  • Forrester The Forrester Wave: Unified Communications as a Service Platforms, Q3 2025 (2025) strong performer →

Alternatives to 8x8 Work

ringcentral contact centerView profile → Compare with 8x8 Work →
nextivaView profile → Compare with 8x8 Work →
dialpad supportView profile → Compare with 8x8 Work →
zoom contact centerView profile → Compare with 8x8 Work →
3cxView profile → Compare with 8x8 Work →

Frequently asked questions about 8x8 Work

What is 8x8 Work?
Mature UCaaS for mid-market firms wanting bundled voice, video, and messaging with strong compliance. Best for teams not already on Microsoft 365 or Google Workspace.
How much does 8x8 Work cost?
8x8 Work starts at $24/user/month. X2 plan starts at $24/user/month (annual). X4 at $44/user/month. Contact Center tiers (X6–X8) run $85–$140/user/month. Mandatory fees of ~$4.49–$5.48/user/month apply separately. (pricing verified April 2026).
What security and compliance certifications does 8x8 Work have?
8x8 Work is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
What channels does 8x8 Work support?
8x8 Work supports voice, SMS, email, web chat, and video.
What are the top alternatives to 8x8 Work?
Alternatives to 8x8 Work include Ringcentral Contact Center, Nextiva, Dialpad Support, Zoom Contact Center, and 3cx. See the alternatives section above for full profiles of each.