8x8 Work vs Nextiva: Which Is Better for Your Team in 2026?
8x8 Work and Nextiva are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose 8x8 Work if…
- Mid-market companies needing a bundled UCaaS + light CCaaS stack without separate vendors
- Organizations in healthcare or financial services needing HIPAA and PCI DSS compliance out of the box
- Teams heavy on Salesforce, Zendesk, or ServiceNow who want deep CTI integration
Choose Nextiva if…
- SMB and mid-market teams (20–500 agents) wanting UCaaS and CCaaS on one platform
- Healthcare organizations needing HIPAA-compliant contact center with BAA
- Businesses replacing 7+ point tools with a single communications stack
8x8 Work vs Nextiva: feature comparison
| Feature | 8x8 Work | Nextiva |
|---|---|---|
| At a glance | ||
| Category | Unified communications | CCaaS platform |
| Best fit | Smb, Mid market, Enterprise | Smb, Mid market |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat, Video | Voice, SMS, Email, Web chat, WhatsApp, Social DMs, Video |
| Pricing & ratings | ||
| Starting price | From $24/user/mo | From $15/user/mo |
| Free trial | 30 days | No |
| User rating | 4.2/5 (1207 G2 reviews) | 4.5/5 (3481 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | No | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
8x8 Work vs Nextiva: frequently asked questions
- What is the difference between 8x8 Work and Nextiva?
- Mature UCaaS for mid-market firms wanting bundled voice, video, and messaging with strong compliance. Best for teams not already on Microsoft 365 or Google Workspace. By contrast, Nextiva bundles UCaaS and CCaaS in one platform — a practical fit for SMBs that want phone, contact center, and AI in a single bill.
- Is 8x8 Work or Nextiva cheaper?
- 8x8 Work starts at $24/user/mo and Nextiva starts at $15/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.