8x8 Work vs Zoom Contact Center: Which Is Better for Your Team in 2026?
8x8 Work and Zoom Contact Center are both used for contact center. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose 8x8 Work if…
- Mid-market companies needing a bundled UCaaS + light CCaaS stack without separate vendors
- Organizations in healthcare or financial services needing HIPAA and PCI DSS compliance out of the box
- Teams heavy on Salesforce, Zendesk, or ServiceNow who want deep CTI integration
Choose Zoom Contact Center if…
- Organizations already running Zoom Workplace that want to consolidate to a single platform
- Mid-market teams needing omnichannel with video support (telehealth, fintech advisory)
- U.S. government agencies requiring FedRAMP Moderate authorized CCaaS
8x8 Work vs Zoom Contact Center: feature comparison
| Feature | 8x8 Work | Zoom Contact Center |
|---|---|---|
| At a glance | ||
| Category | Unified communications | CCaaS platform |
| Best fit | Smb, Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud | Cloud |
| Channels | Voice, SMS, Email, Web chat, Video | Voice, SMS, Email, Web chat, WhatsApp, Social DMs, Video |
| Pricing & ratings | ||
| Starting price | From $24/user/mo | From $69/user/mo |
| Free trial | 30 days | No |
| User rating | 4.2/5 (1207 G2 reviews) | 5/5 (1 Capterra) |
| AI capabilities | ||
| Autonomous voice agent | No | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | No | Yes |
| Intelligent routing | Yes | Yes |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | Yes | Yes |
8x8 Work vs Zoom Contact Center: frequently asked questions
- What is the difference between 8x8 Work and Zoom Contact Center?
- Mature UCaaS for mid-market firms wanting bundled voice, video, and messaging with strong compliance. Best for teams not already on Microsoft 365 or Google Workspace. By contrast, Easiest on-ramp for Zoom Workplace shops — one vendor, one admin console, AI included at no extra cost — but lags purpose-built CCaaS leaders on email maturity and WFM depth.
- Is 8x8 Work or Zoom Contact Center cheaper?
- 8x8 Work starts at $24/user/mo and Zoom Contact Center starts at $69/user/mo. Compare the full pricing breakdown above, since seat minimums and add-ons affect total cost.