CCaaS Platform
ZC
Zoom Contact Center
Omnichannel CCaaS built on Zoom's unified communications platform with native AI included.
Easiest on-ramp for Zoom Workplace shops — one vendor, one admin console, AI included at no extra cost — but lags purpose-built CCaaS leaders on email maturity and WFM depth.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$69 /user/month
Three tiers: Essentials $69/agent/mo (voice, ACD, IVR, AI Companion), Premium $99/agent/mo (adds digital channels, outbound dialing), Elite $149/agent/mo (adds Quality Management, Workforce Management). Annual contract.
Per user/month Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Zoom Contact Center |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Data residency: US, EU
Integrations
CRM
SalesforceMicrosoft Dynamics 365HubSpotZendesk
Helpdesk
ZendeskServiceNow
Telephony
Zoom Phone
AI Models
Zoom AI Companion
Other
PCI PalZoom Marketplace App BuilderWhatsApp BusinessGmail
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Zoom Contact Center
Frequently asked questions about Zoom Contact Center
- What is Zoom Contact Center?
- Easiest on-ramp for Zoom Workplace shops — one vendor, one admin console, AI included at no extra cost — but lags purpose-built CCaaS leaders on email maturity and WFM depth.
- How much does Zoom Contact Center cost?
- Zoom Contact Center starts at $69/user/month. Three tiers: Essentials $69/agent/mo (voice, ACD, IVR, AI Companion), Premium $99/agent/mo (adds digital channels, outbound dialing), Elite $149/agent/mo (adds Quality Management, Workforce Management). Annual contract. (pricing verified April 2026).
- What security and compliance certifications does Zoom Contact Center have?
- Zoom Contact Center is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Zoom Contact Center support?
- Zoom Contact Center supports voice, SMS, email, web chat, WhatsApp, social DMs, and video.
- What are the top alternatives to Zoom Contact Center?
- Alternatives to Zoom Contact Center include Five9, Talkdesk, Genesys, Ringcentral Contact Center, and Nice. See the alternatives section above for full profiles of each.