CCaaS Platform

Zoom Contact Center

Omnichannel CCaaS built on Zoom's unified communications platform with native AI included.

zoom.us Verified April 2026 San Jose, US Founded 2022 public

Pricing

$69 /user/month

Three tiers: Essentials $69/agent/mo (voice, ACD, IVR, AI Companion), Premium $99/agent/mo (adds digital channels, outbound dialing), Elite $149/agent/mo (adds Quality Management, Workforce Management). Annual contract.

Per user/month Custom enterprise

View pricing page → Verified April 2026

Capabilities

Capability	Zoom Contact Center
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✓
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✓

Compliance & Security

SOC 2 Type II HIPAA PCI DSS GDPR ISO 27001 BAA Available FedRAMP Moderate

Data residency: US, EU

Source 1 Source 2 Source 3 Source 4 Source 5 Source 6

Integrations

CRM

SalesforceMicrosoft Dynamics 365HubSpotZendesk

Helpdesk

ZendeskServiceNow

Telephony

Zoom Phone

AI Models

Zoom AI Companion

Other

PCI PalZoom Marketplace App BuilderWhatsApp BusinessGmail

API documented View integrations marketplace →

Reviews & Recognition

Capterra

5 /5 (1 reviews)

Analyst Recognition

Gartner Magic Quadrant for Contact Center as a Service (2025) niche →
Gartner Magic Quadrant for Unified Communications as a Service, Worldwide (2025) leader →

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