CallMiner vs Gong: Which Is Better for Your Team in 2026?
CallMiner and Gong are both used for conversation intelligence. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose CallMiner if…
- Large enterprise contact centers (500+ agents) in financial services, collections, healthcare, and insurance needing 100% call QA coverage
- Regulated-industry buyers requiring HITRUST, PCI DSS, SOC 2, and ISO 27001 certifications before procurement
- Organizations consolidating post-call analytics, real-time agent guidance, and virtual agent automation on one platform
Choose Gong if…
- Mid-market and enterprise B2B sales teams that want the most-reviewed, most-integrated conversation intelligence platform
- Revenue operations teams that need deal intelligence, forecasting, and coaching tied to actual recorded interactions
- Global sales organizations needing transcription across 70+ languages in a single platform
CallMiner vs Gong: feature comparison
| Feature | CallMiner | Gong |
|---|---|---|
| At a glance | ||
| Category | Conversation intelligence | Conversation intelligence |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Hybrid | Cloud |
| Channels | Voice, SMS, Email, Web chat | Voice, Video, Email |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | — | 4.7/5 (6455 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | No |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | No |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | No |
| PCI DSS | Yes | Yes |
| GDPR | No | Yes |
CallMiner vs Gong: frequently asked questions
- What is the difference between CallMiner and Gong?
- CallMiner is the most battle-tested conversation intelligence platform — 550+ customers, HITRUST/SOC 2/PCI/ISO 27001 certified, Forrester Wave Leader 2025, plus virtual agents via VOCALLS acquisition. By contrast, Gong is the dominant conversation intelligence platform for sales teams — 6,400+ G2 reviews, 70+ language transcription, and Gartner/Forrester leader status back the claim.
- How much do CallMiner and Gong cost?
- Both CallMiner and Gong use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.