Conversation Intelligence
C
CallMiner
AI-powered conversation intelligence and CX automation for 100% interaction analysis, auto QA, and compliance monitoring
CallMiner is the most battle-tested conversation intelligence platform — 550+ customers, HITRUST/SOC 2/PCI/ISO 27001 certified, Forrester Wave Leader 2025, plus virtual agents via VOCALLS acquisition.
Pricing
Contact sales for pricing
No public pricing. All plans require contacting sales. Enterprise-only custom quotes. Demo available via website.
Custom enterprise
Capabilities
| Capability | CallMiner |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcezoho
Helpdesk
zendeskservicenow
Telephony
amazon connectringcentral8x8twiliovonage
AI Models
google vertexazure openaideepgram
Other
GenesysAvayaFive9TalkdeskNICE CXoneQualtricsMedalliaCalabrio
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to CallMiner
Frequently asked questions about CallMiner
- What is CallMiner?
- CallMiner is the most battle-tested conversation intelligence platform — 550+ customers, HITRUST/SOC 2/PCI/ISO 27001 certified, Forrester Wave Leader 2025, plus virtual agents via VOCALLS acquisition.
- How much does CallMiner cost?
- CallMiner does not publish standard per-seat pricing — plans require a custom quote. No public pricing. All plans require contacting sales. Enterprise-only custom quotes. Demo available via website.
- What security and compliance certifications does CallMiner have?
- CallMiner is compliant with SOC 2 Type II, HIPAA, PCI DSS, and ISO 27001.
- What channels does CallMiner support?
- CallMiner supports voice, SMS, email, and web chat.
- What are the top alternatives to CallMiner?
- Alternatives to CallMiner include Observe Ai, Gong, Convin, Enthu Ai, and Verint Open Ccaas. See the alternatives section above for full profiles of each.