CallMiner vs Level AI: Which Is Better for Your Team in 2026?
CallMiner and Level AI are both used for conversation intelligence. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose CallMiner if…
- Large enterprise contact centers (500+ agents) in financial services, collections, healthcare, and insurance needing 100% call QA coverage
- Regulated-industry buyers requiring HITRUST, PCI DSS, SOC 2, and ISO 27001 certifications before procurement
- Organizations consolidating post-call analytics, real-time agent guidance, and virtual agent automation on one platform
Choose Level AI if…
- Mid-market and enterprise contact centers needing 100% automated QA coverage across voice, chat, and email
- Financial services, insurance, and collections teams with strict compliance and regulatory monitoring needs
- CX leaders who want Voice of the Customer analytics and coaching workflows on a single AI-native platform
CallMiner vs Level AI: feature comparison
| Feature | CallMiner | Level AI |
|---|---|---|
| At a glance | ||
| Category | Conversation intelligence | Conversation intelligence |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Hybrid | Cloud |
| Channels | Voice, SMS, Email, Web chat | Voice, Web chat, Email |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | — | 4.7/5 (201 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | Yes |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | No |
| Compliance | ||
| SOC 2 Type II | Yes | No |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | No | Yes |
CallMiner vs Level AI: frequently asked questions
- What is the difference between CallMiner and Level AI?
- CallMiner is the most battle-tested conversation intelligence platform — 550+ customers, HITRUST/SOC 2/PCI/ISO 27001 certified, Forrester Wave Leader 2025, plus virtual agents via VOCALLS acquisition. By contrast, Level AI is an LLM-native QA and conversation intelligence platform with 4.7/5 on G2, $73M raised, and a 2023 Gartner Cool Vendor nod — strongest in automated scoring and VoC analytics.
- How much do CallMiner and Level AI cost?
- Both CallMiner and Level AI use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.