Conversation Intelligence
LA
Level AI
AI + human intelligence through the full customer journey — automated QA, agent assist, and VoC analytics
Level AI is an LLM-native QA and conversation intelligence platform with 4.7/5 on G2, $73M raised, and a 2023 Gartner Cool Vendor nod — strongest in automated scoring and VoC analytics.
Pricing
Contact sales for pricing
Pricing is not publicly disclosed. All plans require contacting sales. Typically sold as custom enterprise contracts sized by agent seat count and product modules (Auto-QA, Agent Assist, VoC Analytics). No free tier as of April 2026.
Custom enterprise
Capabilities
| Capability | Level AI |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceKustomer
Helpdesk
ZendeskFreshworksLivePersonLiveChat
Telephony
Amazon ConnectFive9GenesysTalkdeskTwilioVonageUjetDialpad
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Cool Vendors in Customer Service and Support Technology (2023) named →
Alternatives to Level AI
Frequently asked questions about Level AI
- What is Level AI?
- Level AI is an LLM-native QA and conversation intelligence platform with 4.7/5 on G2, $73M raised, and a 2023 Gartner Cool Vendor nod — strongest in automated scoring and VoC analytics.
- How much does Level AI cost?
- Level AI does not publish standard per-seat pricing — plans require a custom quote. Pricing is not publicly disclosed. All plans require contacting sales. Typically sold as custom enterprise contracts sized by agent seat count and product modules (Auto-QA, Agent Assist, VoC Analytics). No free tier as of April 2026.
- What security and compliance certifications does Level AI have?
- Level AI is compliant with HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Level AI support?
- Level AI supports voice, web chat, and email.
- What are the top alternatives to Level AI?
- Alternatives to Level AI include Observe Ai, Callminer, Enthu Ai, Convin, and Cresta. See the alternatives section above for full profiles of each.