CallMiner vs Qualtrics: Which Is Better for Your Team in 2026?
CallMiner and Qualtrics are both used for conversation intelligence. Below we compare them on pricing, AI capabilities, compliance, and the use cases each one fits best — all from verified vendor data.
Choose CallMiner if…
- Large enterprise contact centers (500+ agents) in financial services, collections, healthcare, and insurance needing 100% call QA coverage
- Regulated-industry buyers requiring HITRUST, PCI DSS, SOC 2, and ISO 27001 certifications before procurement
- Organizations consolidating post-call analytics, real-time agent guidance, and virtual agent automation on one platform
Choose Qualtrics if…
- Large enterprises needing a unified XM platform covering contact center analytics, NPS/CSAT surveys, and coaching in one data model
- Government and regulated-industry buyers (healthcare, financial services, public sector) requiring FedRAMP High + HIPAA + PCI DSS simultaneously
- Organizations already invested in the Qualtrics XM ecosystem who want to extend into contact center conversation intelligence without a new vendor
CallMiner vs Qualtrics: feature comparison
| Feature | CallMiner | Qualtrics |
|---|---|---|
| At a glance | ||
| Category | Conversation intelligence | Conversation intelligence |
| Best fit | Mid market, Enterprise | Mid market, Enterprise |
| Deployment | Cloud, On premise, Hybrid | Cloud, Private cloud |
| Channels | Voice, SMS, Email, Web chat | Voice, SMS, Email, Web chat, Social DMs |
| Pricing & ratings | ||
| Starting price | Contact sales | Contact sales |
| Free trial | No | No |
| User rating | — | 4.4/5 (4227 G2 reviews) |
| AI capabilities | ||
| Autonomous voice agent | Yes | No |
| Real-time agent assist | Yes | Yes |
| Conversation intelligence | Yes | Yes |
| Automated QA | Yes | Yes |
| Intelligent routing | Yes | No |
| Compliance | ||
| SOC 2 Type II | Yes | Yes |
| HIPAA | Yes | Yes |
| PCI DSS | Yes | Yes |
| GDPR | No | Yes |
CallMiner vs Qualtrics: frequently asked questions
- What is the difference between CallMiner and Qualtrics?
- CallMiner is the most battle-tested conversation intelligence platform — 550+ customers, HITRUST/SOC 2/PCI/ISO 27001 certified, Forrester Wave Leader 2025, plus virtual agents via VOCALLS acquisition. By contrast, Qualtrics is the other XM platform bookending Medallia at the enterprise apex — FedRAMP High, Gartner MQ Leader for VoC five consecutive years, taken private by Silver Lake at $12.5B in 2023.
- How much do CallMiner and Qualtrics cost?
- Both CallMiner and Qualtrics use quote-based pricing and do not publish standard per-seat rates — contact each vendor's sales team for a quote tailored to your seat count and usage.