Conversation Intelligence
Q
Qualtrics
Enterprise XM platform with AI contact center analytics, speech intelligence, and omnichannel VoC
Pricing
Contact sales for pricing
Usage-based: interactions (Customer XM), employee count (Employee XM), or survey responses (Strategy & Research). Unlimited users included. No public rate card; all deals custom-quoted. Small deployments low five figures annually; large enterprise six to seven figures.
Custom enterprise Usage-based
Capabilities
| Capability | Qualtrics |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU, CANADA, APAC
Integrations
CRM
salesforcemsdynamicssap
Helpdesk
salesforce service cloudservicenowzendesk
Telephony
genesysniceamazon connect
Other
Adobe Experience CloudWorkdayMicrosoft TeamsSlackQualtrics Marketplace (native)
API documented
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