CCaaS Platform
8X
8x8 XCaaS
One cloud platform combining contact center, UCaaS, and AI — backed by a 99.999% uptime SLA
8x8 XCaaS unifies CCaaS and UCaaS on one platform with strong compliance and global telephony, but AI depth and pricing transparency lag pure-play CCaaS rivals.
Pricing
Contact sales for pricing
Contact center tiers (X6–X8) start ~$60/user/month for voice-only, rising to ~$110–150 for full omnichannel. Exact pricing requires a sales quote. UCaaS tiers (X2/X4) are separately priced from $24/user/month.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | 8x8 XCaaS |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✓ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
SalesforceMicrosoft Dynamics 365HubSpotZoho CRMNetSuite
Helpdesk
ZendeskServiceNowFreshdesk
Telephony
Microsoft Teams
Other
SlackGoogle WorkspaceZapier
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to 8x8 XCaaS
Frequently asked questions about 8x8 XCaaS
- What is 8x8 XCaaS?
- 8x8 XCaaS unifies CCaaS and UCaaS on one platform with strong compliance and global telephony, but AI depth and pricing transparency lag pure-play CCaaS rivals.
- How much does 8x8 XCaaS cost?
- 8x8 XCaaS starts at $60/user/month. Contact center tiers (X6–X8) start ~$60/user/month for voice-only, rising to ~$110–150 for full omnichannel. Exact pricing requires a sales quote. UCaaS tiers (X2/X4) are separately priced from $24/user/month. (pricing verified April 2026).
- What security and compliance certifications does 8x8 XCaaS have?
- 8x8 XCaaS is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does 8x8 XCaaS support?
- 8x8 XCaaS supports voice, SMS, email, web chat, social DMs, and video.
- What are the top alternatives to 8x8 XCaaS?
- Alternatives to 8x8 XCaaS include 8x8 Contact Center, Five9, Genesys Cloud Cx, Nice Cxone Mpower, and Talkdesk. See the alternatives section above for full profiles of each.