Agent Assist
A
ASAPP
AI-native customer experience platform for enterprise contact centers — autonomous agents, agent assist, and QA
ASAPP is the stealth giant of enterprise contact center AI — $400M raised, Forrester Wave leader, with American Airlines and JetBlue in production but near-zero public pricing or review data.
Pricing
Contact sales for pricing
Custom enterprise pricing only; no published tiers or ranges. Enterprise contracts with JetBlue, American Airlines, DISH, and Astound suggest significant annual commitments. Demo required.
Custom enterprise
Capabilities
| Capability | ASAPP |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | — |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcehubspot
Helpdesk
zendeskfreshdesk
Telephony
twilioamazon connect
AI Models
anthropicaws bedrock
Other
SnowflakeSharePointAmazon Bedrock (Claude Sonnet, Claude Haiku)Airline Passenger Service SystemsGlobal Distribution Systems
Reviews & Recognition
Analyst Recognition
- Forrester The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024 (2024) leader →
Alternatives to ASAPP
Frequently asked questions about ASAPP
- What is ASAPP?
- ASAPP is the stealth giant of enterprise contact center AI — $400M raised, Forrester Wave leader, with American Airlines and JetBlue in production but near-zero public pricing or review data.
- How much does ASAPP cost?
- ASAPP does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; no published tiers or ranges. Enterprise contracts with JetBlue, American Airlines, DISH, and Astound suggest significant annual commitments. Demo required.
- What security and compliance certifications does ASAPP have?
- ASAPP is compliant with SOC 2 Type II, HIPAA, PCI DSS, and GDPR.
- What channels does ASAPP support?
- ASAPP supports voice and web chat.
- What are the top alternatives to ASAPP?
- Alternatives to ASAPP include Cresta, Observe Ai, Nice Cxone Mpower, Genesys Cloud Cx, and Google Contact Center Ai. See the alternatives section above for full profiles of each.