Agent Assist
A
ASAPP
AI-native customer experience platform for enterprise contact centers — autonomous agents, agent assist, and QA
Pricing
Contact sales for pricing
Custom enterprise pricing only; no published tiers or ranges. Enterprise contracts with JetBlue, American Airlines, DISH, and Astound suggest significant annual commitments. Demo required.
Custom enterprise
Capabilities
| Capability | ASAPP |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | — |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcehubspot
Helpdesk
zendeskfreshdesk
Telephony
twilioamazon connect
AI Models
anthropicaws bedrock
Other
SnowflakeSharePointAmazon Bedrock (Claude Sonnet, Claude Haiku)Airline Passenger Service SystemsGlobal Distribution Systems
Reviews & Recognition
Analyst Recognition
- Forrester The Forrester Wave: Digital Customer Interaction Solutions, Q2 2024 (2024) leader →