Conversation Intelligence
O
Observe.AI
Enterprise conversation intelligence and AI agents — real-time agent assist, auto QA, and coaching at scale
Observe.AI is the most complete enterprise conversation intelligence stack — 100% QA coverage, real-time copilot, and agentic voice, backed by $213M and 350+ enterprise logos.
Pricing
Contact sales for pricing
All plans require contacting sales. Offers module-based tiers: VoiceAI Agents, Real-time AI, Post-interaction AI, and Enterprise (Advanced and Unlimited). No public pricing as of April 2026.
Custom enterprise
Capabilities
| Capability | Observe.AI |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
SalesforceHubSpotmsdynamicsPipedriveZoho CRMFreshsales
Helpdesk
zendeskfreshdeskservicenowintercom
Telephony
amazon connect8x8ringcentraldialpadtwiliovonageTalkdeskGenesysFive9NICEAvayaAircallLiveVoxUjetZoom
Other
SlackMicrosoft TeamsWorkdayBambooHRAmazon S3Salesforce Service Cloud
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Observe.AI
Frequently asked questions about Observe.AI
- What is Observe.AI?
- Observe.AI is the most complete enterprise conversation intelligence stack — 100% QA coverage, real-time copilot, and agentic voice, backed by $213M and 350+ enterprise logos.
- How much does Observe.AI cost?
- Observe.AI does not publish standard per-seat pricing — plans require a custom quote. All plans require contacting sales. Offers module-based tiers: VoiceAI Agents, Real-time AI, Post-interaction AI, and Enterprise (Advanced and Unlimited). No public pricing as of April 2026.
- What security and compliance certifications does Observe.AI have?
- Observe.AI is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001.
- What channels does Observe.AI support?
- Observe.AI supports voice and web chat.
- What are the top alternatives to Observe.AI?
- Alternatives to Observe.AI include Enthu Ai, Cresta, Talkdesk, Verint Open Ccaas, and Nice. See the alternatives section above for full profiles of each.