CCaaS Platform

Google Contact Center AI

Google's AI suite for contact centers: virtual agents, real-time agent assist, and conversation analytics.

cloud.google.com Verified April 2026 Mountain View, US Founded 1998 public

Pricing

$0.015 /min

Consumption-based. CCAI Insights: $0.015/min (Standard) or $0.025/min (Enterprise) for voice. Dialogflow CX: $0.007/text request. Agent Assist: $0.06/chat session. Full CCaaS platform: ~$100-$200/agent/month.

Free tier Usage-based Per minute Per conversation Per user/month

View pricing page → Verified April 2026

Capabilities

Capability	Google Contact Center AI
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✓
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	✓
Coaching Workflows	✓
Workforce Management	✗