CCaaS Platform
GC
Google Contact Center AI
Google's AI suite for contact centers: virtual agents, real-time agent assist, and conversation analytics.
Google's modular AI-first contact center stack — strong on NLU and analytics, complex to deploy without GCP expertise.
Pricing
Pricing data is more than 6 months old — verify before budgeting.
$0.015 /min
Consumption-based. CCAI Insights: $0.015/min (Standard) or $0.025/min (Enterprise) for voice. Dialogflow CX: $0.007/text request. Agent Assist: $0.06/chat session. Full CCaaS platform: ~$100-$200/agent/month.
Free tier
Usage-based Per minute Per conversation Per user/month
View pricing page →
Verified April 2026
Capabilities
| Capability | Google Contact Center AI |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✓ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Data residency: US, EU, APAC, MULTIPLE GCP REGIONS
Integrations
CRM
SalesforceHubSpotMicrosoft DynamicsServiceNow
Helpdesk
ZendeskServiceNow
Telephony
GenesysAvayaCiscoFive9NICEVonageUJET
AI Models
Gemini FlashGemini ProVertex AI
Other
Google WorkspaceBigQueryLookerApigee
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Gartner Magic Quadrant for Conversational AI Platforms (2025) leader →
Alternatives to Google Contact Center AI
Frequently asked questions about Google Contact Center AI
- What is Google Contact Center AI?
- Google's modular AI-first contact center stack — strong on NLU and analytics, complex to deploy without GCP expertise.
- How much does Google Contact Center AI cost?
- Google Contact Center AI starts at $0.015/min. Consumption-based. CCAI Insights: $0.015/min (Standard) or $0.025/min (Enterprise) for voice. Dialogflow CX: $0.007/text request. Agent Assist: $0.06/chat session. Full CCaaS platform: ~$100-$200/agent/month. (pricing verified April 2026).
- What security and compliance certifications does Google Contact Center AI have?
- Google Contact Center AI is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, ISO 27001, and FedRAMP High. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Google Contact Center AI support?
- Google Contact Center AI supports voice, web chat, SMS, and email.
- What are the top alternatives to Google Contact Center AI?
- Alternatives to Google Contact Center AI include Amazon Connect, Genesys Cloud Cx, Five9, Nice Cxone Mpower, and Talkdesk. See the alternatives section above for full profiles of each.