Agent Assist
C
Cresta
Real-time AI agent guidance and conversation intelligence for enterprise contact centers
Cresta is the enterprise standard for real-time agent assist — Forrester-leading, deeply integrated, and purpose-built for Fortune 500 contact centers at scale.
Pricing
Contact sales for pricing
Custom enterprise pricing only; no published tiers. Third-party sources indicate contracts typically range $60K–$150K/year depending on agent count and product modules. Minimum seat threshold is approximately 50–100 agents. Annual contracts standard. Demo required.
Custom enterprise
Capabilities
| Capability | Cresta |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
Integrations
CRM
salesforcehubspotmsdynamicszoho
Helpdesk
zendeskintercomservicenow
Telephony
amazon connecttwilioringcentral8x8
Other
GenesysNICE CXoneFive9AvayaCiscoLivePersonSiprecGoogle DriveSharePoint
API documented
View integrations marketplace →
Reviews & Recognition
Analyst Recognition
- Forrester Forrester Wave: Conversation Intelligence Solutions for Contact Centers (2025) leader →
Alternatives to Cresta
Frequently asked questions about Cresta
- What is Cresta?
- Cresta is the enterprise standard for real-time agent assist — Forrester-leading, deeply integrated, and purpose-built for Fortune 500 contact centers at scale.
- How much does Cresta cost?
- Cresta does not publish standard per-seat pricing — plans require a custom quote. Custom enterprise pricing only; no published tiers. Third-party sources indicate contracts typically range $60K–$150K/year depending on agent count and product modules. Minimum seat threshold is approximately 50–100 agents. Annual contracts standard. Demo required.
- What security and compliance certifications does Cresta have?
- Cresta is compliant with SOC 2 Type II, HIPAA, PCI DSS, GDPR, and ISO 27001. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Cresta support?
- Cresta supports voice, web chat, and email.
- What are the top alternatives to Cresta?
- Alternatives to Cresta include Enthu Ai, Dialpad Support, Nice Cxone Mpower, Talkdesk, and Verint Open Ccaas. See the alternatives section above for full profiles of each.