Agent Assist

Cresta

Real-time AI agent guidance and conversation intelligence for enterprise contact centers

cresta.com Verified April 2026 San Francisco, US Founded 2017 series d plus

Pricing

Contact sales for pricing

Custom enterprise pricing only; no published tiers. Third-party sources indicate contracts typically range $60K–$150K/year depending on agent count and product modules. Minimum seat threshold is approximately 50–100 agents. Annual contracts standard. Demo required.

Custom enterprise

Capabilities

Capability	Cresta
Transcription	✓
Summarization	✓
Sentiment Analysis	✓
Real-Time Agent Assist	✓
Autonomous Voice Agent	✓
Virtual Agent (Chat)	✓
Conversation Intelligence	✓
Automated QA	✓
Intelligent Routing	✗
Predictive Dialer	✗
Voice Cloning	✗
Multilingual	—
Coaching Workflows	✓
Workforce Management	✗