Workforce Management
A
Assembled
Unified WFM and AI agent platform for CRM-first contact centers — built natively for Zendesk, Intercom, and Salesforce
Pure-play WFM built for CRM-first support teams. Deep Zendesk, Intercom, and Salesforce integrations, ML forecasting, and AI agent management unified in one platform.
Pricing
$25 /user/month
WFM Core $25/agent/month; Pro pricing unlisted; Enterprise custom. AI Copilot from $35/agent/month. AI Agents from $0.65/conversation. Platform fee applies. Multi-year contracts available at lower rates.
Per user/month Usage-based Custom enterprise
View pricing page →
Verified April 2026
Capabilities
| Capability | Assembled |
|---|---|
| Transcription | ✗ |
| Summarization | ✓ |
| Sentiment Analysis | ✗ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✓ |
| Conversation Intelligence | ✗ |
| Automated QA | ✗ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforce
Helpdesk
zendeskintercomgladlykustomerdixagorgiasservicenow
Telephony
amazon connectfive9genesys cloudtalkdeskzoomujetregal io
Other
Slack (real time alerts and schedule notifications)Workday (HRIS sync for headcount and schedules)HiBob (HRIS integration)Observe.AI (quality management)Klaus / Rippit (quality management, formerly MaestroQA)Google Calendar (schedule sync)Shopify (ecommerce context)Fivetran (data pipeline)Confluence / Notion / Guru / SharePoint (knowledge base)
API documented
Reviews & Recognition
Alternatives to Assembled
Frequently asked questions about Assembled
- What is Assembled?
- Pure-play WFM built for CRM-first support teams. Deep Zendesk, Intercom, and Salesforce integrations, ML forecasting, and AI agent management unified in one platform.
- How much does Assembled cost?
- Assembled starts at $25/user/month. WFM Core $25/agent/month; Pro pricing unlisted; Enterprise custom. AI Copilot from $35/agent/month. AI Agents from $0.65/conversation. Platform fee applies. Multi-year contracts available at lower rates. (pricing verified April 2026).
- What security and compliance certifications does Assembled have?
- Assembled is compliant with SOC 2 Type II, HIPAA, and GDPR. A Business Associate Agreement (BAA) is available for healthcare deployments.
- What channels does Assembled support?
- Assembled supports voice, SMS, email, and web chat.
- What are the top alternatives to Assembled?
- Alternatives to Assembled include Calabrio, Aspect, Playvox, Nice Cxone Mpower, and Verint Open Ccaas. See the alternatives section above for full profiles of each.