Workforce Management
C
Calabrio
Unified WFM, automated QA, and conversation intelligence for mid-market and enterprise contact centers
Calabrio ONE is the mid-market WEM incumbent — WFM, Auto QM, and speech analytics in one suite, now part of Verint under Thoma Bravo. Strongest for Cisco and Genesys shops.
Pricing
Contact sales for pricing
No public pricing. Vendor uses a get-a-quote flow. Third-party sources (ITQlick, PricingNow) cite a starting range of ~$75/agent/month for the base WFM module; enterprise suites with QM and analytics are negotiated. Annual contracts standard.
Custom enterprise
Capabilities
| Capability | Calabrio |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
zendeskservicenow
Telephony
amazon connectringcentral8x8twilio
Other
Genesys Cloud CX (native connector, listed on Genesys AppFoundry)Cisco Webex Contact Center (native connector)Five9 (Five9 Select partner, VoiceStream integration for QM+Analytics)Avaya (connector)Talkdesk (connector)UJET (connector)Mitel (connector)Zoom Contact Center (connector)Gladly (connector)Verint CX Automation Platform (post merger access to Genie, TimeFlex, Copilot, IVA bots)
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Calabrio
Frequently asked questions about Calabrio
- What is Calabrio?
- Calabrio ONE is the mid-market WEM incumbent — WFM, Auto QM, and speech analytics in one suite, now part of Verint under Thoma Bravo. Strongest for Cisco and Genesys shops.
- How much does Calabrio cost?
- Calabrio does not publish standard per-seat pricing — plans require a custom quote. No public pricing. Vendor uses a get-a-quote flow. Third-party sources (ITQlick, PricingNow) cite a starting range of ~$75/agent/month for the base WFM module; enterprise suites with QM and analytics are negotiated. Annual contracts standard.
- What security and compliance certifications does Calabrio have?
- Calabrio is compliant with SOC 2 Type II, PCI DSS, GDPR, ISO 27001, and FedRAMP Moderate.
- What channels does Calabrio support?
- Calabrio supports voice, SMS, email, and web chat.
- What are the top alternatives to Calabrio?
- Alternatives to Calabrio include Aspect, Verint Open Ccaas, Nice Cxone Mpower, Observe Ai, and Convin. See the alternatives section above for full profiles of each.