Workforce Management
C
Calabrio
Unified WFM, automated QA, and conversation intelligence for mid-market and enterprise contact centers
Pricing
Contact sales for pricing
No public pricing. Vendor uses a get-a-quote flow. Third-party sources (ITQlick, PricingNow) cite a starting range of ~$75/agent/month for the base WFM module; enterprise suites with QM and analytics are negotiated. Annual contracts standard.
Custom enterprise
Capabilities
| Capability | Calabrio |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforcemsdynamics
Helpdesk
zendeskservicenow
Telephony
amazon connectringcentral8x8twilio
Other
Genesys Cloud CX (native connector, listed on Genesys AppFoundry)Cisco Webex Contact Center (native connector)Five9 (Five9 Select partner, VoiceStream integration for QM+Analytics)Avaya (connector)Talkdesk (connector)UJET (connector)Mitel (connector)Zoom Contact Center (connector)Gladly (connector)Verint CX Automation Platform (post merger access to Genie, TimeFlex, Copilot, IVA bots)
API documented
View integrations marketplace →