Workforce Management
P
Playvox
WFM, automated QA, coaching, and gamification built natively for Salesforce, Zendesk, and Kustomer contact centers
Playvox is now Playvox by NICE after a 2024 acquisition. Its strength is CRM-native WFM and QA for Salesforce/Zendesk shops — lighter than Calabrio, built for digital-first mid-market teams.
Pricing
Contact sales for pricing
Third-party sources cite tiers of $15/user/month (Starter), $30 (Professional), $40 (Enterprise). WFM requires min 35 agents at ~$35/agent/month; gamification ~$25/agent/month. Pre-NICE-acquisition pricing; may have changed.
Per user/month Custom enterprise
Verified April 2026
Capabilities
| Capability | Playvox |
|---|---|
| Transcription | ✗ |
| Summarization | ✗ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✗ |
| Autonomous Voice Agent | ✗ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✗ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | — |
| Coaching Workflows | ✓ |
| Workforce Management | ✓ |
Compliance & Security
Integrations
CRM
salesforce
Helpdesk
zendeskfreshdeskkustomerintercomservicenowgladly
Telephony
dialpad
Other
Salesforce Service Cloud (native WFM + QM on AppExchange, listed at appexchange.salesforce.com)Freshchat (WFM integration for forecasting and scheduling)ADP (HR data sync for scheduling)Workday (HR data sync)CloudTalk (voice platform integration)LiveChat (ticketing integration)Agyle Time (acquired 2021, WFM scheduling capabilities now integrated)
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Playvox
Frequently asked questions about Playvox
- What is Playvox?
- Playvox is now Playvox by NICE after a 2024 acquisition. Its strength is CRM-native WFM and QA for Salesforce/Zendesk shops — lighter than Calabrio, built for digital-first mid-market teams.
- How much does Playvox cost?
- Playvox starts at $15/user/month. Third-party sources cite tiers of $15/user/month (Starter), $30 (Professional), $40 (Enterprise). WFM requires min 35 agents at ~$35/agent/month; gamification ~$25/agent/month. Pre-NICE-acquisition pricing; may have changed. (pricing verified April 2026).
- What security and compliance certifications does Playvox have?
- Playvox is compliant with SOC 2 Type II.
- What channels does Playvox support?
- Playvox supports voice, SMS, email, and web chat.
- What are the top alternatives to Playvox?
- Alternatives to Playvox include Calabrio, Aspect, Observe Ai, Nice Cxone Mpower, and Convin. See the alternatives section above for full profiles of each.