Agent Assist
B
Balto
Real-time AI guidance and voice agents that coach human agents live on every call
Balto's real-time prompts and checklists fire during live calls — not after — making it the most operationally focused agent-assist in the market for compliance-heavy mid-market floors.
Pricing
Contact sales for pricing
Quote-based; pricing depends on seat count and contract length. Third-party estimates place cost at $100–$200 per agent per month. Teams under 10 agents are not a fit. Implementation typically 45 days.
Per user/month Custom enterprise
Capabilities
| Capability | Balto |
|---|---|
| Transcription | ✓ |
| Summarization | ✓ |
| Sentiment Analysis | ✓ |
| Real-Time Agent Assist | ✓ |
| Autonomous Voice Agent | ✓ |
| Virtual Agent (Chat) | ✗ |
| Conversation Intelligence | ✓ |
| Automated QA | ✓ |
| Intelligent Routing | ✗ |
| Predictive Dialer | ✗ |
| Voice Cloning | ✗ |
| Multilingual | ✓ |
| Coaching Workflows | ✓ |
| Workforce Management | ✗ |
Compliance & Security
No compliance certifications recorded for this vendor.
Integrations
CRM
salesforce
Telephony
ringcentral8x8amazon connectvonage
Other
Five9NICE CXoneGenesys CloudZoom Contact CenterConvoso
API documented
View integrations marketplace →
Reviews & Recognition
Alternatives to Balto
Frequently asked questions about Balto
- What is Balto?
- Balto's real-time prompts and checklists fire during live calls — not after — making it the most operationally focused agent-assist in the market for compliance-heavy mid-market floors.
- How much does Balto cost?
- Balto does not publish standard per-seat pricing — plans require a custom quote. Quote-based; pricing depends on seat count and contract length. Third-party estimates place cost at $100–$200 per agent per month. Teams under 10 agents are not a fit. Implementation typically 45 days.
- What channels does Balto support?
- Balto supports voice.
- What are the top alternatives to Balto?
- Alternatives to Balto include Nice, Verint Open Ccaas, Enthu Ai, Talkdesk, and Five9. See the alternatives section above for full profiles of each.